Andre Walker
Jonesboro,United States
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
6
6
years of professional experience
Work History
Credit Assistant Specialist
Bank of America
07.2023 - Current
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Improve customer payment compliance through negotiating mutually agreeable repayment plans.
- Maintain compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
Electrical Apprentice
Dean Electric
02.2022 - 07.2023
- Handled installation of electrical components by splicing, joining and connecting wire.
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
Collections Specialist
Diversified Recovery Bureau
09.2020 - 01.2022
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Researched accounts and completed due diligence to resolve collection problems.
Collections Specialist
First Source Advantage
09.2018 - 09.2020
- Exclusively assisted Bank of America clients
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls along with inbound calls
- Used probing techniques to determine debtors' reasons for delinquency
- Showed empathy to all clients especially clients experiencing hardship
Education
High School Diploma -
South Park High School
Buffalo, NY06.2017
Skills
- Verbal and Written Communication
- Customer Relations
- Resource Allocation
- Detailed Instruction
- Project Layout
- Undergrounding Power Lines
- Customer Advising and Referral
- Negotiation and Resolution
- Credit Accounts
- Customer Locating
- Account Monitoring
- Skip Tracing
- Collections Strategies
- Quality Assurance
- Documentation Management
- Management Collaboration
- Technical Communications
- Fair Debt Collection Practices
Timeline
Credit Assistant Specialist
Bank of America
07.2023 - Current
Electrical Apprentice
Dean Electric
02.2022 - 07.2023
Collections Specialist
Diversified Recovery Bureau
09.2020 - 01.2022
Collections Specialist
First Source Advantage
09.2018 - 09.2020
High School Diploma -
South Park High School