Andrea Acosta
Las Vegas,NV
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Office Manager
Essence Endocrinology
Las Vegas , NV
11.2023 - Current
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed and implemented office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Coordinated with insurance companies to verify coverage of services rendered.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Determined staffing requirements, interviewing, hiring and training new employees.
Referral Specialist
Summerlin Pelvic and Physical Therapy
Las Vegas, NV
03.2021 - Current
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Monitored changes in payer policies related to referral processing and communicated those changes internally.
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Educated patients on how their health plan works so they can make informed decisions about their care options.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
Hiring Specialist
Welfare Department
Las Vegas , NV
11.2022 - 02.2023
- Assisted in onboarding new hires by preparing orientation materials and conducting orientations for new employees.
- Provided guidance regarding compensation packages to ensure competitive offers are made to successful candidates.
- Analyzed job postings and identified potential sources of talent.
- Responded promptly to inquiries from applicants regarding their status in the hiring process.
- Organized pre-employment assessments such as background checks, drug tests, skills tests. prior to making an offer of employment.
Assistant Store Manager
99 Cents Only
Las Vegas , NV
03.2011 - 09.2016
- Coordinated daily operations of a team of 10+ members.
- Managed workloads among team members, allocating tasks according to individual strengths and capabilities.
- Resolved conflicts between team members in a timely manner.
- Motivated employees to perform at their highest level by recognizing achievements.
- Ensured compliance with company policies and procedures across the team.
- Analyzed data to identify areas for improvement within the team's workflow processes.
- Collaborated with other departments to ensure projects were completed on time and on budget.
Education
Accounting - Accounting Technology And Bookkeeping
Advantage Career Institute
Eatontown, NJ03-2010
High School Diploma -
Ocean Township High School
Oakhurst, NJ04-2005
Skills
- Administrative Support
- Office Management
- Team Supervision
- Specialized Healthcare Referrals
- Referrals management
- Patient records administration
- Clinic Administration
- Practice Management
- Insurance Verification
- Insurance Billing
- Customer Engagement
- Medical Charting
- Referral Verification
- Payment Collection
- Records Management
- HIPAA Compliance
- Electronic Medical Records
- Microsoft Office
- Front Desk Operations
- Patient Scheduling
- Patient Registration
- Office Administration
- Paperwork coordination
Languages
English
Professional
Timeline
Office Manager
Essence Endocrinology
11.2023 - Current
Hiring Specialist
Welfare Department
11.2022 - 02.2023
Referral Specialist
Summerlin Pelvic and Physical Therapy
03.2021 - Current
Assistant Store Manager
99 Cents Only
03.2011 - 09.2016
Accounting - Accounting Technology And Bookkeeping
Advantage Career Institute
High School Diploma -
Ocean Township High School