Dedicated Medical Assistant skilled in patient assessments, electronic medical records management, and effective communication. Strong focus on attention to detail and team collaboration to improve patient experiences and ensure compliance with safety protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Texan Cardiovascular Institute
El Paso, TX
04.2025 - 06.2026
Administered patient assessments and recorded vital signs to support clinical staff.
Assisted in coordinating patient appointments and managing electronic medical records.
Prepared examination rooms and ensured compliance with safety protocols.
Educated patients on treatment plans and medication usage to enhance understanding.
Performed lab tests and specimen collections to assist in accurate diagnostics.
Implemented best practices for patient confidentiality and data protection within the clinic environment.
Call Center Representative
HCL Technologies
El Paso, TX
09.2021 - 04.2025
Managed inbound and outbound calls, ensuring high levels of customer satisfaction.
Resolved customer inquiries efficiently, utilizing CRM systems to track interactions.
Collaborated with team members to maintain service level agreements and improve response times.
Documented customer feedback, identifying trends for process improvements and training needs.
Conducted quality assurance reviews on calls to ensure compliance with company standards and guidelines.
Certified Medical Assistant at University of Mississippi Medical Center, UMMCCertified Medical Assistant at University of Mississippi Medical Center, UMMC