Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andrea Aguirre

El Paso

Summary

Dedicated Medical Assistant skilled in patient assessments, electronic medical records management, and effective communication. Strong focus on attention to detail and team collaboration to improve patient experiences and ensure compliance with safety protocols.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Texan Cardiovascular Institute
El Paso, TX
04.2025 - 06.2026
  • Administered patient assessments and recorded vital signs to support clinical staff.
  • Assisted in coordinating patient appointments and managing electronic medical records.
  • Prepared examination rooms and ensured compliance with safety protocols.
  • Educated patients on treatment plans and medication usage to enhance understanding.
  • Performed lab tests and specimen collections to assist in accurate diagnostics.
  • Implemented best practices for patient confidentiality and data protection within the clinic environment.

Call Center Representative

HCL Technologies
El Paso, TX
09.2021 - 04.2025
  • Managed inbound and outbound calls, ensuring high levels of customer satisfaction.
  • Resolved customer inquiries efficiently, utilizing CRM systems to track interactions.
  • Collaborated with team members to maintain service level agreements and improve response times.
  • Documented customer feedback, identifying trends for process improvements and training needs.
  • Conducted quality assurance reviews on calls to ensure compliance with company standards and guidelines.

Education

Associate of Applied Science - Medical Assisting

Southwest University
El Paso, TX
10-2025

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Inventory and supply management
  • Conflict resolution
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Basic life support
  • Team collaboration
  • Infection control
  • Telephone etiquette

Certification

  • CCMA - Certified Clinical Medical Assistant
  • PT - Phlebotomy Technician

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Certified Medical Assistant

Texan Cardiovascular Institute
04.2025 - 06.2026

Call Center Representative

HCL Technologies
09.2021 - 04.2025

Associate of Applied Science - Medical Assisting

Southwest University