Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Andrea Alarcon

Edison

Summary

Dynamic banking professional with extensive experience at PNC Bank, excelling in team leadership and operations management. Proven track record in enhancing efficiency and client satisfaction through strategic initiatives and robust risk management. Adept at building relationships and coaching teams to achieve outstanding results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

VP, BRANCH MANAGER

PNC BANK
06.2023 - 07.2025
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

VP BUSINESS BANKING CENTER BRANCH MANAGER

PNC Bank
01.2022 - 05.2023
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Identified opportunities to improve business process flows and productivity.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

AVP. BRANCH MANAGER

PNC Bank
01.2020 - 12.2021
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.

AVP,BRANCH MANAGER

PNC Bank
12.2019 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.

ASSISTANT BRANCH MANAGER

PNC Bank
05.2018 - 12.2019
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Branch Banker

PNC Bank
06.2014 - 05.2018
  • Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
  • Optimized branch performance by analyzing key metrics and implementing targeted action plans.
  • Strengthened client relationships, offering tailored financial advice to meet individual needs.
  • Improved customer satisfaction by providing personalized banking solutions and efficient service.

Store Manager

Alliance Management QSR ( Dunkin Donuts)
01.2013 - 06.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

No Degree - Business Administration

Middlesex County College
Edison, NJ

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06-2006

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Results-driven
  • Operations management
  • Risk management
  • Staff development
  • Recruiting and hiring

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Received the “The Market All Stars Award” recognizes employment across the PNC footprint for outstanding performance.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

VP, BRANCH MANAGER

PNC BANK
06.2023 - 07.2025

VP BUSINESS BANKING CENTER BRANCH MANAGER

PNC Bank
01.2022 - 05.2023

AVP. BRANCH MANAGER

PNC Bank
01.2020 - 12.2021

AVP,BRANCH MANAGER

PNC Bank
12.2019 - 01.2020

ASSISTANT BRANCH MANAGER

PNC Bank
05.2018 - 12.2019

Branch Banker

PNC Bank
06.2014 - 05.2018

Store Manager

Alliance Management QSR ( Dunkin Donuts)
01.2013 - 06.2014

No Degree - Business Administration

Middlesex County College

High School Diploma -

Perth Amboy High School

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