Andrea Alvarez
Ammon,ID
Summary
Dedicated Employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Front Office Administrator
TitleOne Title and Escrow
Idaho Falls, ID
12.2021 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Maintained strong client relationships through effective communication, providing updates on the status of their title requests.
- Promoted teamwork and collaboration by actively participating in regular staff meetings, sharing insights, and supporting colleagues with their workloads.
- Contributed to efficient operations by managing an organized filing system for all title documents and records.
- Kept current with industry trends and regulations through continuing education opportunities such as webinars or workshops, enabling informed decision-making when handling client cases.
- Ensured smooth transactions for clients by preparing and submitting accurate title documents in a timely manner.
- Maintained confidential client information and adhered to strict privacy guidelines during all stages of the transaction process.
- Managed funds efficiently by disbursing payments accurately and promptly upon transaction completion.
- Provided excellent customer service by addressing client concerns professionally and courteously at all times.
- Developed strong relationships with industry professionals to facilitate future referrals and repeat business opportunities.
- Ensured compliance with state laws and regulations pertaining to escrow services.
- Coordinated with notary publics for document signing appointments, ensuring timely completion of transactions.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Administrative Assistant
Melaleuca - The Wellness Company
Idaho Falls, ID
09.2019 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Scheduled office meetings and client appointments for staff teams.
- Created PowerPoint presentations for business development purposes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Product Delivery Specialist
Melaleuca The Wellness Company
Idaho Falls, ID
05.2012 - 09.2019
- Assembled and filled boxes and other cartons to safely package items for shipment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Affixed proper postage to each package to prepare for shipping.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Built and wrapped pallets to secure shipment with freight carriers.
- Handled product shipping and processed returns or replacements.
- Packed and shipped items securely and effectively to minimize breakage.
- Maintained monthly accuracy of 99.9%, sending out over 18,000 packages without any postal or product errors.
- Maintained monthly speed of 130 boxes packed per man Hour with a 90 BPMH standard.
Education
High School Diploma -
Hillcrest High School
05.2010
Skills
- Documentation and Reporting
- Notary Public Certification
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multitasking and Prioritization
- Verbal and Written Communication
- Time Management
- Courteous and Professional
- Reliable and Punctual
- Lobby Maintenance
- Client Relationship Building
Timeline
Front Office Administrator
TitleOne Title and Escrow
12.2021 - Current
Administrative Assistant
Melaleuca - The Wellness Company
09.2019 - Current
Product Delivery Specialist
Melaleuca The Wellness Company
05.2012 - 09.2019
High School Diploma -
Hillcrest High School