Andrea Andrea Rodriguez
Floydada,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
9
9
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Floydada, Texas
01.2023 - 01.2024
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with industry regulations and company policies.
- Created monthly reports for senior management summarizing operational performance metrics.
Manager of Operations
Route 66 Pizza
01.2015 - 01.2017
- Implemented systems for tracking operational performance metrics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Developed and implemented operational policies and procedures to improve efficiency.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Presented performance and productivity reports to supervisors.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Investigated customer complaints related to product and service quality or delivery issues.
- Ensured compliance with applicable laws and regulations related to operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led process improvement initiatives, resultingin an increase in operational efficiency.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Conducted market research to identify opportunities for operational improvements and expansion.
- Prepared and presented reports on operational performance to executive leadership and board members.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Oversaw inventory management activities including ordering supplies as needed.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored team progress towards achieving milestones set forth in project plans.
- Monitored operational budgets, reducing costs through strategic planning and optimization.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Implemented successful business strategies to increase revenue and target new markets.
- Created and managed budgets for operational departments and monitored progress against goals.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Formed and sustained strategic relationships with clients.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Managed team of XX employees, conducting performance evaluations and facilitating professional development.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
GED
Floydada, TexasSkills
- Marketing
- Expectation setting
- Verbal and written communication
- Trend analysis
- Staff management
- Contract management
- Complex Problem-solving
- Project planning
- Staff development
- Budget control
- Workforce management
- Decision-making
- Time management
- Cross-functional teamwork
- Goal setting
- Conflict resolution
- Documentation and reporting
- Partnership development
- Shift scheduling
- Work prioritization
- Coaching and mentoring
- Team leadership
- Business administration
Timeline
Manager
SUBWAY®Restaurants
01.2023 - 01.2024
Manager of Operations
Route 66 Pizza
01.2015 - 01.2017
GED