Andrea Aquino Rivera
Irving,TX
Summary
- I am bilingual and excelling in inbound call answering and making outboound call. I significantly enhanced customer satisfaction at GetixHealth. Leveraging call center experience and expertise in billing procedures, I streamlined revenue cycles and resolved complaints efficiently. My proactive approach and ability to foster positive customer interactions underscore my commitment to excellence in customer service.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Specialist
GetixHealth
Sugar Land, TX
05.2024 - Current
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Answered customer inquiries regarding billings, payments, account status.
- Analyzed financial data to identify trends in revenue cycles.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Teacher
Harbor Child Care
Uniondale, NY
07.2023 - 06.2024
- Organized activities such as arts and crafts, songs, stories, and outdoor playtime.
- Assisted with potty training of toddlers.
- Provided childcare to children aged 0-5 in a safe and friendly environment.
- Played games with the kids that encouraged physical activity and learning through fun activities.
- Read books to the children during nap time or quiet time periods.
- Maintained accurate records of attendance, meals served, naps taken, diaper changes.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Attended staff meetings and training sessions to improve childcare skills.
- Observed and monitored children's play activities.
- Dressed children and changed diapers.
Whole Foods Shopper
Amazon
Garden City, NY
10.2020 - 05.2022
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Performed daily maintenance tasks such as dusting shelves and sweeping floors.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Uniondale High School
Uniondale, NY05-2020
Some College (No Degree) - Criminal Justice
Nassau Community College
Garden City, NYSkills
- Spanish translation
- Inbound call answering
- Call center experience
- Billing Procedures
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Accomplished the Seal of Biliteracy.
Timeline
Bilingual Customer Service Specialist
GetixHealth
05.2024 - Current
Assistant Teacher
Harbor Child Care
07.2023 - 06.2024
Whole Foods Shopper
Amazon
10.2020 - 05.2022
High School Diploma -
Uniondale High School
Some College (No Degree) - Criminal Justice
Nassau Community College