Andrea Ascue
West Babylon,NY
Summary
Dynamic Patient Care Coordinator with a proven track record at Bj's Wholesale Club Optical, excelling in customer service and effective listening. Enhanced patient satisfaction through efficient appointment management and staff training, while ensuring HIPAA compliance. Recognized for analytical problem-solving and fostering collaborative teamwork to achieve exceptional care experiences.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Bj's Wholesale Club Optical
03.2025 - 12.2025
- Delivered excellent patient experiences and direct care.
- Greeted and assisted patients with check-in procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Front End Team Lead
Bj's Wholesale Club
10.2024 - 03.2025
- Led front-end team to enhance customer service and improve checkout efficiency.
- Monitored cash handling procedures to maintain accuracy and compliance with company policies.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Membership Sales Representative
Bj's Wholesale Club
06.2024 - 10.2024
- Engaged customers to promote membership benefits and drive sales growth.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Education
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NYHigh School Diploma -
Brentwood High School
Brentwood, NY06-2014
Skills
- Customer service
- Effective listening
- Critical thinking
- Detail-oriented data management
- Analytical problem-solving
- Advanced upselling techniques
- Tailored service suggestions
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Care Coordinator
Bj's Wholesale Club Optical
03.2025 - 12.2025
Front End Team Lead
Bj's Wholesale Club
10.2024 - 03.2025
Membership Sales Representative
Bj's Wholesale Club
06.2024 - 10.2024
Associate of Arts - Liberal Arts
Suffolk County Community College
High School Diploma -
Brentwood High School