Andrea Aviles
Odessa,TX
Summary
Dynamic Customer Service Representative with proven success as Bookkeeper, adept at resolving complex inquiries and enhancing customer loyalty through empathetic communication. Bilingual in English and Spanish, skilled in critical thinking and problem-solving, I excel in high-pressure environments, ensuring customer satisfaction and confidentiality while efficiently managing escalated calls. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bookeeper
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Provide a friendly, welcoming, and cleaned environment upon arrival.
Education
Richard Milburn Academy
Odessa, TX06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Spanish translation
- Call center operations
- Customer data confidentiality
- Calm and professional under pressure
- Bilingual communication
- Verbal and written communication
- Time management
- Multitasking and organization
- Phone Etiquette
Certification
- Certified Bookkeeper, H-E-B - June 2024- Present Day.
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Representative
Bookeeper
02.2022 - Current
Richard Milburn Academy
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