Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Baker

Texarkana

Summary

Proven leader and dedicated professional with a track record of enhancing customer satisfaction and fostering positive work environments at Freddy's Fast Cash. Expert in money handling and critical thinking, with a knack for resolving complex issues, leading to a significant increase in repeat business. Demonstrates compassionate service, ensuring high-quality care and support.

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Freddy's Fast Cash
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Caregiver

Whispering Pines Assisted Living
01.2020 - 08.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

Walmart Supercenter
02.2018 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Queen City High School
Queen City, TX
05-2008

Skills

  • Customer service
  • Respectful and compassionate
  • Critical thinking
  • Money handling
  • Elderly care
  • Data entry
  • Team leadership
  • Dependable and responsible
  • Call center experience
  • Decision-making

Languages

English
Full Professional

Timeline

Assistant Manager

Freddy's Fast Cash
08.2022 - Current

Caregiver

Whispering Pines Assisted Living
01.2020 - 08.2022

Customer Service Representative

Walmart Supercenter
02.2018 - 02.2020

High School Diploma -

Queen City High School
Andrea Baker