Andrea Bell
Houston,TX
Summary
- Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Iqor
Home, TX
01.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Followed policies and procedures to meet or exceed established performance requirements.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Troubleshot technical issues related to products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Assistant
Lehigh Valley Family Practice
Emmaus, PA
07.2019 - 12.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
Mental Health Technician
kids peace
Orefield, PA
06.2016 - 06.2019
- Documented patient interactions in compliance with HIPAA requirements.
- Tracked client movement on and off unit by documenting times and destinations.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Engaged clients in therapeutic groups to
- Tracked client movement on and off unit by documenting promote coping skills, education and life skills.
- Restrained violent or suicidal patients using approved verbal or physical techniques. times and destinations.
Education
Diploma - Medical Assisting
Lincoln Technical Institute
Allentown Pa06-2019
High School Diploma -
William Allen High School
Allentown, PA06-2016
Skills
medical assisting skills
- Medical Terminology
- Immunization Administration
- Vital Sign Monitoring
- Electronic Medical Records
- Specimens collection and processing
- HIPAA Compliance
customer service skills
- Call Management
- Adaptive team player
- Documentation And Reporting
- Payment Processing
- Account Management
- Outstanding communication skills
Timeline
Customer Service Representative
Iqor
01.2023 - 03.2024
Medical Assistant
Lehigh Valley Family Practice
07.2019 - 12.2022
Mental Health Technician
kids peace
06.2016 - 06.2019
Diploma - Medical Assisting
Lincoln Technical Institute
High School Diploma -
William Allen High School