Andrea Billington

• Managed the scheduling and route coordination for Technicians
• Supported office operations by maintaining filing systems, documentation of client records and keeping detailed messages and notes for any and all staff members.
• Assisted in preparing invoices, receiving and delivering packages and maintaining the show room.
• Handled phone calls, emails and client inquiries, efficiently.

• Served food and beverages efficiently to guests during events.
• Set up and arranged banquet tables according to event specifications.
• Assisted in maintaining cleanliness and organization of dining areas.
• Collaborated with kitchen staff to ensure timely meal delivery.
• Responded promptly to guest inquiries and special requests.
• Supported team members by training new servers on operational procedures.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

• Provided exceptional customer service by promptly addressing guest inquiries and concerns.
• Managed multiple tables efficiently, ensuring timely order taking and food delivery.
• Collaborated with staff to problem solve and find solutions to ensure guest satisfaction while still following restaurant procedures and policies.
• Maintained cleanliness and organization of dining areas to enhance guest experience.
• Assisted in training new servers on menu items, service standards, and operational procedures.
• Implemented upselling techniques to increase average check totals through effective communication.
• Demonstrated strong multitasking skills

• Provided exceptional customer service, ensuring guest satisfaction and loyalty.
• Assisted in food preparation, maintaining company standards of quality and presentation.
• Processed orders accurately using POS systems, enhancing efficiency and guest satisfaction.
• Collaborated with team members to make sure shifts ran smoothly,guests were taken care of, service and delivery were timely.
• Managed large Events and catered to large parties from setting up,event service, and break down all while maintaining guest satisfaction.
• Set up and led the line in daily order preparations.
• Preparing catering orders along with daily guests orders.
• Handled correspondence, and phone inquiries, about our banquet room or full service parties we provided.
• Trained new staff on operational procedures in which ever position they had been hired for.

I have worked every position in this restaurant for over 12 years except for management (the position cant accommodate my schedule needs). Had my fair share of every obstacle you could possibly imagine and became a very dependable team member in a very short amount of time and still to this day.