ANDREA BLACK
Waco
Summary
Skilled in Underwriting specializing in customer service, offering more than five years of experience in insurance. Highly adept in underwriting moderate to complex policies, achieving new business and renewal goals and maintaining loss control and risk management levels. Instrumental in facilitating development and deployment of new products.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Atmos Energy
Waco
06.2025 - Current
- Assisted clients with inquiries and resolved service-related issues.
- Managed customer accounts and updated information in the database.
- Provided product knowledge to help clients make informed decisions.
- Documented customer interactions for accurate record-keeping and follow-up.
Underwriter
Torchmark Corporation
Waco
02.2022 - 01.2024
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review and acceptance or denial of new or renewal business.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Torchmark Corporation
Waco
03.2017 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Correctional Officer
Jack Harwell Detention Center
Waco
04.2015 - 02.2016
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted security checks and maintained safety in housing units.
- Responded to emergencies and de-escalated potentially violent situations.
Education
Associate Degree - Nursing
McLennan Community College
Waco, TX 04.2020 - 04.2026
University High School
Waco, TXSkills
- Customer Interaction
- Underwriting Understanding
- Customer Satisfaction
- Production Goals
- Payment Collection
- Payment Method
- Critical Thinking
- Behavioral observation
- Case investigations
- Maintain records
Timeline
Customer Service Representative
Atmos Energy
06.2025 - Current
Underwriter
Torchmark Corporation
02.2022 - 01.2024
Associate Degree - Nursing
McLennan Community College
04.2020 - 04.2026
Customer Service Representative
Torchmark Corporation
03.2017 - 02.2022
Correctional Officer
Jack Harwell Detention Center
04.2015 - 02.2016
University High School