Andrea Boling
Wylie,Texas
Summary
Dedicated professional with a proven track record of success, demonstrating exceptional attention to detail and a proactive approach. Known for strong communication skills, adaptability, and problem-solving abilities that contribute to seamless operations and foster team collaboration.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dutch Bros
Wylie & Rowlett, TX
06.2023 - Current
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Delegated tasks to employees and monitored activities and task completion.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Counted cash on hand at shift change and closing to determine shortages or overages
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted in training new employees on shift operations.
Barista
Dutch Bros
Wylie & Sachse, TX
07.2022 - 06.2023
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Utilized POS system to receive and process customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
Wylie East High School
Wylie, TX05-2022
Some College (No Degree) - Health Sciences
Collin County Community College
WylieSkills
- Problem-solving
- Shift checklists
- Customer service focus
- Cash handling
- Shift leadership
- Rules enforcement
- POS system operation
Timeline
Shift Leader
Dutch Bros
06.2023 - Current
Barista
Dutch Bros
07.2022 - 06.2023
High School Diploma -
Wylie East High School
Some College (No Degree) - Health Sciences
Collin County Community College