Andrea Booker
Summary
Enthusiastic and reliable professional Server, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
8
8
years of professional experience
Work History
Server
Longhorn Steakhouse
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Elderly Caregiver
Public Partnerships
09.2023 - 04.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Maintained clean, safe, and well-organized patient environment.
Licensed Optician
Conexus
08.2019 - 06.2023
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Educated patients on proper Eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
Licensed Optician
AmericasBest
01.2016 - 08.2018
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
Education
Bachelor of Science - Industrial Technology
Old Dominion University
Norfolk, VA06.2017
Associate of Applied Science - Opticianry
J.Sargent Reynolds
Richmond, VA06.2011
High School Diploma -
Thomas Dale High School
Chester, VA06.1991
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Hospitality service expertise
- Optical Measurements
- Insurance Verification
- Computer Skills
- Repairing Glasses
- Optical dispensing
- Adjusting Eyewear
- Retail Sales
- Contact lens
- Product Upselling
- Lab Ordering
- Personal Hygiene Assistance
- Compassionate Caregiving
- Dementia Care
- Activities of Daily Living
- Emotional Support
- Lab Safety Procedures
- Quality control inspection
- Hand-Eye Coordination
- Adaptive Learning
- Optical Equipment Maintenance
- Instrument Calibration
- Computerized Lens Surfacing
- Optical Coating Techniques
Timeline
Server
Longhorn Steakhouse
02.2024 - Current
Elderly Caregiver
Public Partnerships
09.2023 - 04.2024
Licensed Optician
Conexus
08.2019 - 06.2023
Licensed Optician
AmericasBest
01.2016 - 08.2018
Bachelor of Science - Industrial Technology
Old Dominion University
Associate of Applied Science - Opticianry
J.Sargent Reynolds
High School Diploma -
Thomas Dale High School