Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Bourne

Fort Sill

Summary

Professional with strong expertise in member services, prepared to deliver impactful results. Skilled in building relationships, problem-solving, and ensuring member satisfaction. Adept at team collaboration and adapting to changing needs. Strong communication, organizational, and conflict resolution abilities, consistently driving successful outcomes.

Overview

10
10
years of professional experience

Work History

Member Services

AETNA
02.2024 - 04.2025
  • Assisted member with all types of medical billing, claims, authorizations and referrals services
  • Answer questions about products, services, benefits, policies, processes, and membership
  • Provide solutions to customers efficiently and professionally
  • Actively listen to members and identify their needs.

Member Services

Humana Careplus
03.2022 - 01.2024
  • Assisted member with all types of medical billing, claims, authorizations and referrals services
  • Resolved conflicts between staff members related to member services matters.
  • Ensured compliance with policies and procedures related to member services.

SALES AGENT

Spectrum cable TV
12.2014 - 06.2018
  • Position purpose to increase client’s services by their needs
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Developed relationships with customers by providing excellent customer service.
  • Offered coupons and special deals to increase customer spending.
  • Listened to customer needs to identify and recommend best products and services.

Education

COSMETOLOGY -

IBO
09.2013

Skills

  • Multitasking
  • Writing
  • Bilingual
  • Communication
  • Time management
  • Leadership
  • Customer Service
  • Member services
  • Quality services
  • Technical services
  • Services coordination
  • Services support

Timeline

Member Services

AETNA
02.2024 - 04.2025

Member Services

Humana Careplus
03.2022 - 01.2024

SALES AGENT

Spectrum cable TV
12.2014 - 06.2018

COSMETOLOGY -

IBO