Andrea Brioso
Cape Coral,FL
Summary
Dynamic customer service professional with a proven track record at Florida Neurology Group, excelling in conflict resolution and enhancing patient satisfaction. Skilled in payment processing and call management, I leverage critical thinking and active listening to deliver exceptional service, ensuring a positive experience for clients while maintaining professionalism under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Florida Neurology Group
Fort Myers, FL
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
- Responded to customer requests for services, and company information.
- Exhibited high energy and professionalism when dealing with patient and staff.
- Educated patients about billing, payment processing and support policies and procedures.
- Followed up with patients about resolved issues to maintain high standards of customer service.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Caregiver
Atrium Senior Living
Cape Coral, FL
12.2022 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house and managed laundry
- Assisted with dressing guidance, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Optical Outlets
Fort Myers, FL
03.2022 - 09.2022
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
Sales Associate
Cricket Wireless
Cape Coral, FL
03.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Instituto Nacional De Ayutuxtepeque
El Salvador11-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Scheduling
- Call management
- Sales closing
- Calm and professional under pressure
- Bilingual customer service- Spanish/ English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Florida Neurology Group
11.2023 - Current
Caregiver
Atrium Senior Living
12.2022 - 09.2023
Customer Service Representative
Optical Outlets
03.2022 - 09.2022
Sales Associate
Cricket Wireless
03.2020 - 01.2022
High School Diploma -
Instituto Nacional De Ayutuxtepeque