Summary
Overview
Work History
Education
Skills
Customer Service
Affiliations
References
Timeline
Generic

Andrea Brockington

PALM HARBOR,FL

Summary

Dynamic professional with a valid driver's license and proven track record at Tampa Bay Times. Expertise in effective communication and customer service ensures timely deliveries and high service quality. Adaptability and positive attitude drive customer satisfaction and safety in all interactions.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Tampa Bay Times
St Petersburg , FL
06.2025 - Current
  • Ensured timely delivery of newspapers across assigned routes daily.
  • Focused on accuracy in newspaper distribution to maintain service quality.
  • Addressed missed deliveries promptly to uphold customer satisfaction.

School crossing guard

City of St Petersburg
St Petersburg , FL
08.2014 - 11.2014
  • Monitored student safety while crossing busy intersections during school hours.
  • Ensured that all vehicles stopped at designated stops while children crossed the street.
  • Monitored traffic flow to ensure student safety while crossing.
  • Wore protective and reflective gear regularly.

Cleaning Crew Member

Jani King
St Petersburg , FL
02.2012 - 11.2014
  • Cleaned and sanitized assigned areas following company standards.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Emptied trash cans and replaced liners.
  • Stocked restrooms with paper products and soap dispensers.

Customer Service Representative

Ceridian Corporation
St Petersburg , FL
12.2007 - 10.2008
  • Provided product information to enhance customer understanding and satisfaction.
  • Collaborated with team members to improve service processes and customer experiences.
  • Trained new representatives on company policies and customer service practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

High School Diploma -

Boca Ciega High School
Gulfport, FL
06-1986

Skills

  • Effective communication
  • Adaptability
  • Valid driver's license
  • Positive attitude
  • Customer service and interaction
  • Dependability

Customer Service

I'm a hard working, honest and dependable person. I have worked for popular companies such as Franklin Templeton, Allstate and Ceridian as a  Customer Service Representative. My customer service skills collectively equals to over 25 years of experience. I also have years of experience with cash handling, warehouse and merchandising. Customer Satisfaction and quality of service are essential to my job duties. I also believe in strong communication skills with my co workers and team work is essential to a company success. I'm looking to extend my experiences as well as acquire new skills pertaining to my job.

Affiliations

  • I love to set goals that I know that can effectively accomplish.
  • I enjoy seeing other people happy when they accomplish their goals.
  • I am eager to make sure that things flow smoothly, efficiently and in a timely manner.
  • Customer service and satisfaction is an asset to every company.

References

References available upon request.

Timeline

Delivery Driver

Tampa Bay Times
06.2025 - Current

School crossing guard

City of St Petersburg
08.2014 - 11.2014

Cleaning Crew Member

Jani King
02.2012 - 11.2014

Customer Service Representative

Ceridian Corporation
12.2007 - 10.2008

High School Diploma -

Boca Ciega High School

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