Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Brown

Monroe,Louisiana

Summary

Adept Customer Service Representative with a proven track record at Walmart, where I excelled in resolving high-stress disputes, enhancing customer loyalty through empathetic service, and efficiently handling escalated calls. Skilled in problem-solving and active listening, I significantly contributed to customer satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
Vicksburg, MS
03.2019 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Reuben McCall High School
Tallulah, LA
05.2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Payment Processing
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Walmart
03.2019 - 08.2023

Reuben McCall High School
Andrea Brown