ANDREA BUONO
Town Of Tonawanda,NY
Summary
Results-driven professional with extensive knowledge of insurance regulations and compliance. Skilled in performing detailed claims investigations and evaluating damages to assess liability. Excellent communication and interpersonal skills with a talent for negotiating successful settlements and maintaining positive client relationships.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
123 Delivery Services
Williams, NY
08.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Maintained records of all incoming and outgoing invoices.
- Researched and responded to inquiries from customers regarding invoice status or payment history.
- Managed filing system for invoices, documents, and other relevant information.
- Reviewed purchase orders for correctness before creating corresponding invoices for customers.
Claims Adjuster
Progressive
Ny
04.2023 - 10.2023
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Used strong customer service skills to negotiate with policyholders to settle claims
- Managed caseloads efficiently while meeting tight deadlines without compromising quality standards
- Examined claim forms and other records to confirm coverage for loss or damage
- Utilized various computer software programs and databases to complete claims analysis
- Conducted interviews and recorded statements with insureds, claimants, and witnesses to facilitate fair claims investigations
Claims Adjuster
Geico
Getzville, NY
01.2015 - 03.2023
- Analyzed, evaluated and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Managed caseloads efficiently while meeting tight deadlines without compromising quality standards
- Examined claim forms and other records to confirm coverage for loss or damage
- Demonstrated strong problem-solving skills when addressing challenging disputes between parties involved in a claim
- Conducted interviews and recorded statements with insureds, claimants, and witnesses to facilitate fair claims investigations
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Managed complex claims involving multiple parties and potential legal ramifications
- Investigated claims thoroughly, conducting interviews, reviewing policies, and analyzing evidence to determine coverage and liability
- Payed and processed claims within designated authority level
- Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine extent of liability
- Negotiated claim settlements and recommended litigation when settlement could not be negotiated
Education
Associates Degree - General Studies
Erie Community College North
Amherst, NY06.2007
Skills
- Organizational Skills
- Critical Thinking
- Problem Solving
- Customer Service
- Decision Making
- Conflict Resolution
- Empathy and Compassion
- Time Management
- Teamwork Abilities
- Fraud Detection
- Product Knowledge
Timeline
Customer Service Representative
123 Delivery Services
08.2024 - Current
Claims Adjuster
Progressive
04.2023 - 10.2023
Claims Adjuster
Geico
01.2015 - 03.2023
Associates Degree - General Studies
Erie Community College North