Andrea Burdick
Hesperia,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Senior Care Provider
IHSS - In Home Supportive Services
11.2023 - Current
- Improved seniors'' quality of life by providing compassionate and attentive care.
- Enhanced the daily living experience for senior clients through personalized care plans.
- Promoted independence and self-confidence among seniors by offering assistance with daily tasks as needed.
- Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.
Customer Success Specialist
Clutter Moving & Storage
05.2022 - 11.2023
- Answer inbound/outbound calls, >50/shift
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Inform customers of our services and service processes
- Quoting and making reservations
- Assisting and solving customers with inquiries
- Maintain high productivity while making calls, research, and daily maintenance with our current and potential customers.
Freight Handler
FedEx Freight
11.2019 - 05.2022
- Perform freight handling using appropriate motorized and manual equipment (e.g forklift and/or pallet jack)
- Verify documentation matches freight description
- Secure freight inside trailers using appropriate tools and supplies (e.g straps, rope)
- Recoup damaged freight when necessary
- Comply with all laws and regulations when moving freight across dock according to policies and procedures
- Prioritize safety above all
Licensed Sale Producer
Allstate
08.2016 - 11.2019
- Educate clients and prospects about insurance coverages
- Facilitate insurance for customers (e.g auto, home, life)
- Maintain knowledge of products
- Meet business production goals
- Create client relationships
- Solicit for new business via telephone, networking, and other lead sources
Sales Associate
JcPenney
10.2014 - 06.2016
- Suggestive selling and product knowledge
- Actively listens to customer issues and resolves matters
- Drive sales through customer engagement
Education
High School Diploma & Some college education -
San Gorgonio High School
San Bernardino, CA05.2012
Skills
- Quality Assessment and Assurance
- Physical Strength and Stamina
- Team Collaborating
- Problem Solving
- Relationship Building
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Creative Problem Solving
- Understanding Customer Needs
- Multitasking and Prioritization
- Customer Retention Strategies
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Senior Care Provider
IHSS - In Home Supportive Services
11.2023 - Current
Customer Success Specialist
Clutter Moving & Storage
05.2022 - 11.2023
Freight Handler
FedEx Freight
11.2019 - 05.2022
Licensed Sale Producer
Allstate
08.2016 - 11.2019
Sales Associate
JcPenney
10.2014 - 06.2016
High School Diploma & Some college education -
San Gorgonio High School
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