Andrea Burks
Georgetown,TX
Summary
Accomplished professional with a proven track record at Kalahari Resorts & Conventions, excelling in customer service and problem-solving abilities. Expert in managing high-stress situations and enhancing customer loyalty through empathetic conflict resolution. Skilled in critical thinking and call center operations, significantly improving service standards and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kalahari Resorts & Conventions
2024.03 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Mental Health Support Worker
D&S Community Services
2022.09 - 2023.12
- Reduced clients anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported clients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Facilitated community events while supporting clients with their independent living skills
Marketing and Communications Specialist
S4 Communications
2021.01 - 2023.12
- Provided technical back-up support using modern technology to improve and help modify business sales and agenda
- Planned and executed promotional materials to drive brand consistency.
- Executed planned business events that attracted new customers while fostering loyalty among existing clients.
Houskeeper
Longview Regional Medical Center Hospital
2018.05 - 2020.12
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained fully supplied inventory for business productivity
Quality Inspector
Fry's International
2015.02 - 2018.03
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Education
High School Diploma -
Abraham Lincoln High School
Los Angeles, CA06.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
Certification
I am a certified forklift driver with a food handlers certification as well.
I plan on re-attending College to obtain my degree in business management.
food handlers and forklift certification
Food handlers Certificate 11/2024‐11/2025
Forklift Certification 7/2024-7/2027
Timeline
Customer Service Representative
Kalahari Resorts & Conventions
2024.03 - Current
Mental Health Support Worker
D&S Community Services
2022.09 - 2023.12
Marketing and Communications Specialist
S4 Communications
2021.01 - 2023.12
Houskeeper
Longview Regional Medical Center Hospital
2018.05 - 2020.12
Quality Inspector
Fry's International
2015.02 - 2018.03
High School Diploma -
Abraham Lincoln High School