Andrea Carballo Reyes
Gaithersburg,MD
Summary
Motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
4
4
years of professional experience
Work History
Host
Bonefish Grill Restaurants
Gaithersburg, MD
08.2020 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Assisted staff by serving food and beverages or bussing tables.
Education
High School Diploma -
Col. Zadok Magruder High School
Rockville, MD06-2021
Skills
- Customer Service
- Effective Multitasking
- Fast learner
- Adaptive to new environment
- Great listener
- Organization skills
- Flexible
- Teamwork
Languages
Spanish
Native/ Bilingual
Timeline
Host
Bonefish Grill Restaurants
08.2020 - Current
High School Diploma -
Col. Zadok Magruder High School