Andrea Carrera

• Managed high-volume client communications, addressing inquiries with professionalism and discretion.
• Scheduled consultations and appointments, coordinating calendars across attorneys and support staff.
• Conducted client intake, gathering accurate case details and required documentation.
• Maintained confidential client records, ensuring organized and compliant file management.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Collaborated with healthcare professionals to enhance patient care and streamline daily clinical operations.

Communicated professionally with medical staff in fast-paced healthcare environment.

• Assisted surgeons with retraction, suction, and instrument handling.
• Verified instrument counts, sponges, and sharps before closure.
• Coordinated case turnover to support efficient operating room readiness.
• Managed high-pressure situations calmly and efficiently to support successful completion of critical surgeries.

• Dean's List [Fall, Winter, Spring, Summer 2024 and Year]