ANDREA CASILLAS
Charlotte,NC
Summary
Registered Medical Assistant with 3+ years of experience in primary care, specializing in phlebotomy, Epic EMR, insurance coordination, and medication management. Proven ability to improve patient flow and support efficient clinical operations in fast-paced environments. Bilingual in Spanish and English, recognized for strong communication, attention to detail, and delivering exceptional patient-centered care.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Atrium Health
Charlotte, NC
11.2024 - 12.2025
- Processed insurance prior authorizations to ensure timely approval of medications, procedures, and treatments
- Coordinated patient scheduling, follow-ups, and appointment management to support clinic efficiency
- Communicated lab and diagnostic results to patients, providing clear instructions and follow-up care guidance
- Prepared and processed prescription requests, ensuring accuracy and timely coordination with providers and pharmacies
- Completed and managed medical documentation, including FMLA and other patient-related forms
- Maintained accurate patient records and ensured compliance with HIPAA regulations
Registered Medical Assistant
Atrium Health Pineville
Pineville, NC
02.2024 - 11.2024
- Oversaw patient care procedures, ensuring adherence to safety and quality standards.
- Streamlined patient intake processes to enhance accuracy in medical history and vital sign collection.
- Oversaw appointment scheduling to enhance workflow efficiency and minimize patient wait times.
- Maintained electronic health records (EHR) for accuracy and confidentiality during patient visits.
PATIENT ACCOUNT REPRESENTATIVE
Roanoke Chowan Community Health Center
Ahoskie, NC
01.2022 - 12.2023
- Responded to a high volume of daily phone inquiries, ensuring accurate information delivery to patients and families in English and Spanish.
- Monitored and maintained adherence to HIPAA regulations in the management of sensitive patient data.
- Verified insurance eligibility and coordinated benefits with healthcare providers.
- Processed incoming patient accounts and addressed billing inquiries efficiently.
MEDICAL ASSISTANT
Roanoke Chowan Community Health Center
2023 - 01.2023
- Oversaw patient care processes by collaborating with healthcare professionals. Managed preparation of examination rooms to ensure readiness for patient visits. Recorded vital signs and maintained comprehensive documentation of patient information.
- Coordinated patient flow and optimized scheduling to improve overall clinic operations.
- Supported accurate information collection by managing patient intake and documenting medical histories.
- Monitored and delivered medications and injections under physician guidance, maintaining strict compliance with safety regulations.
PATIENT CARE TECHNICIAN
DaVita
01.2020 - 01.2022
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Education
BLS PROVIDOR -
American Heart Association
04-2024
MEDICAL ASSISTANT -
NIMAA
10-2023
PHLEBOTOMY - undefined
Paul D Community College
05-2020
Skills
- Patient Flow Coordination & Efficiency
- Clinical Workflow Support
- Time Management in Fast-Paced Settings
- Attention to Detail & Accuracy
- Team Collaboration with Providers
- Immunization administration
- Medical terminology
- HIPAA compliance
- Laboratory specimen collection
Certification
REGISTERED MEDICAL ASSISTANT (RMA)
American Medical Technologist - NOVEMBER 2023
Timeline
Registered Medical Assistant
Atrium Health
11.2024 - 12.2025
Registered Medical Assistant
Atrium Health Pineville
02.2024 - 11.2024
PATIENT ACCOUNT REPRESENTATIVE
Roanoke Chowan Community Health Center
01.2022 - 12.2023
PATIENT CARE TECHNICIAN
DaVita
01.2020 - 01.2022
PHLEBOTOMY - undefined
Paul D Community College
MEDICAL ASSISTANT
Roanoke Chowan Community Health Center
2023 - 01.2023
BLS PROVIDOR -
American Heart Association
MEDICAL ASSISTANT -
NIMAA