Andrea Cepeda
Dallas,Texas
Summary
First generation college graduate with a Bachelors of Arts in Psychology, and a minor in Spanish and Health Professions. Reliable worker and dedicated to help people retrieve their wellness in order to continue a healthy lifestyle. Effective and driven individual who is determined and motivated to learn and to help others.
Overview
5
5
years of professional experience
Work History
Operations Support Specialist
ATI Physical Therapy
10.2023 - Current
- Assist physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Monitor patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Educate patients on how to properly perform home exercises as instructed by the physical therapist.
- Implement and monitor treatment plans, documentation, and billing.
Patient Access Specialist
Covenant Health
10.2021 - 06.2023
- Verified patient insurance coverage, collected copays and other medical payments.
- Informed different insurance policies to the patients, collected patient's demographic information making sure everything was up to date, as well as preparing different insurances and medical documents into the system.
- Collaborated with healthcare providers to ensure proper billing procedures were followed.
Student Assistant
Burkhart Center for Autism Education and Research
10.2019 - 10.2021
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Greeted visitors upon arrival and ensured they were properly attended to during their visits.
- Provided information to parents who were interested in the programs we offered.
- Processed incoming mail by opening envelopes sorting them according to their priority level; distributed accordingly amongst individual employees or departments within organization.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12.2022
Skills
- Proficiency in Epic system
- Proficiency in Meditech system
- Proficiency in Microsoft Programs
- Computer literacy
- Patient service experience
- Interpersonal skills
- Administrative support
Affiliations
- Member of Hispanic Student Society at Texas Tech 2019-2022.
- Member of Pre-Occupational Therapy Club at Texas Tech 2019-2021.
- Member of Gamma Alpha Omega at Texas Tech 2021-2022. Served as Secretary, PR, & Programming Officer.
Languages
- English- Fluent
- Spanish- Fluent
Timeline
Operations Support Specialist
ATI Physical Therapy
10.2023 - Current
Patient Access Specialist
Covenant Health
10.2021 - 06.2023
Student Assistant
Burkhart Center for Autism Education and Research
10.2019 - 10.2021
Bachelor of Arts - Psychology
Texas Tech University