Destiny McCorkle
Fort Collins,CO
Summary
Graduate with a Bachelor of Science in Psychology with a focus in Addiction and Recovery from Liberty University. Currently pursuing a Masters Degree in Clinical Mental Health Counseling from Walden University. From 2021-2024, I was working as Administrative Support for Summitstone Health Partners in the Access Center and DUI Specialist working with clients who had been sentenced with a DUI. In August 2024, Summitstone was forced to put in place a Reduction in Force in which I was effected. This was not based on performance but rather financial troubles within the agency and a change, on the stage level, that would effect how non-profit agencies working with Medicaid were to be billed. A week later, a position opened up for the same role but on a different team. I gladly accepted that position and was back to work in a weeks time.
Overview
10
10
years of professional experience
Work History
Operations Support Specialist
Summitstone Health Partners
08.2024 - Current
- Collaboratively worked alongside the Forensic/Competency team to assist clients in getting enrolled into Competency Restoration per the courts.
- Continued my DUI duties from my previous role which included enrolling clients into DUI services, working collaboratively with the DUI Treatment Team, and answering any client questions regarding their DUI.
- Assisted the Competency team monthly by promptly reviewing and submitting progress reports that were reported to the state on client restoration progress.
- Attended weekly meetings to discuss and take notes on the progress of our clients.
- Assisted in the daily operations of the building such as organizing copy rooms, internal food bank storage, and other miscellaneous tasks.
- Assisted the team in scheduling appointments, helping clients fill out paperwork, and import/scan documentation to coworkers and/or into client charts.
- Knowledgeable on electronic chary systems EPIC and MyAvatar.
- Provided support to our jail based team by scheduling clients appointments from the jail and assembling resource packets on local resources and how to become a Summitstone Outpatient client.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
ADMINISTRATIVE SUPPORT
Summitstone Health Partners
06.2021 - 08.2024
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. ·
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Create, maintain, and enter information into databases.
- Experience working with Medicaid insurance.
- Understanding of Electronic Chart Programs such as Avatar and Epic.
- Receive payment and record receipts for services.
- Train other staff members to perform work activities, such as using computer applications.
- Track clients enrollment status and report that information each week
- Pull reports for clinicians and send to staff outside the agency for better coordination of care
- Pull reports for probation/parole officers and send out each month
HOUSEKEEPER/LAUNDRY
Columbine Health Systems
10.2019 - 06.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Carried linens, towels, toilet items and cleaning supplies using wheeled card for maximum efficiency.
- Transported cleaning products and equipment to and from utility rooms.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Adhered to professional house cleaning checklist. Disinfected and mopped bathrooms to keep facilities sanitary and clean.
INTERN
InnerBalance Health Center
08.2019 - 12.2019
- Observed daily group meetings
- Attended weekly staff meetings
- Helped around the office by helping to set up family sessions and other daily tasks
- Bi-weekly one on one meetings with supervisor
CUSTOMER SERVICE REP
At Home Decor Superstore
10.2017 - 05.2018
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Responded resourcefully to customer requests and concerns. Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Executed multiple projects efficiently, including cash register and unboxing merchandise.
- Followed merchandising guidelines to present visually appealing displays.
- Maintained cleanliness and presentation of stock rooms and production floor.
FINE JEWELRY ASSOCIATE
JCPenney
10.2014 - 03.2015
- Replenished merchandise from inventory during downtime when stock became low.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Developed extensive conflict resolution skills as a result of diffusing tense situations with unhappy customers.
- Completed store opening and closing procedures as per company guidelines.
- Performed general maintenance and light cleaning of the showroom.
- Cleaned the jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
- Oversaw and processed payments made by credit and debit cards and cash and provided the correct change if applicable.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
Education
Master of Science - Clinical Mental Health Counseling
Walden Univerrsity
12-2025
Bachelor of Science - Addiction And Recovery
Liberty University
01.2019
High School Diploma -
Union Pines High School
01.2009
Skills
- Customer Care
- Organizational
- Detail-oriented
- MS Office proficiency
- Proficiency working with electronic chart systems such as MyAvatar and Epic
- Prioritization
- Multitasking
- Administrative Support
- Scheduling management
Timeline
Operations Support Specialist
Summitstone Health Partners
08.2024 - Current
ADMINISTRATIVE SUPPORT
Summitstone Health Partners
06.2021 - 08.2024
HOUSEKEEPER/LAUNDRY
Columbine Health Systems
10.2019 - 06.2021
INTERN
InnerBalance Health Center
08.2019 - 12.2019
CUSTOMER SERVICE REP
At Home Decor Superstore
10.2017 - 05.2018
FINE JEWELRY ASSOCIATE
JCPenney
10.2014 - 03.2015
Bachelor of Science - Addiction And Recovery
Liberty University
High School Diploma -
Union Pines High School
Master of Science - Clinical Mental Health Counseling
Walden Univerrsity
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