Andrea Cepeda
Boston,MA
Summary
Driven and diligent professional with a strong work ethic and exceptional organizational skills, honed at All Time and Caffe Vittoria. Excelled in enhancing cleanliness, customer satisfaction, and efficiency, while ensuring health and safety compliance. Proven ability in customer service and waste reduction, contributing to significant team success and operational improvements.
Overview
2
2
years of professional experience
Work History
Cleaner
All Time
07.2023 - Current
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Lead Dishwasher
Caffe Vittoria
09.2022 - Current
- Supported fellow team members in additional kitchen tasks such as food preparation or general cleaning when required.
- Ensured adherence to local health codes by properly storing cleaned items in designated areas according to established procedures.
- Assisted management in developing strategies for reducing water and energy consumption in the dishwashing area.
- Contributed to team success by cross-training as a line cook, providing support during busy periods.
- Collaborated with kitchen staff to implement a system for organizing dirty dishes, streamlining the cleaning process and improving overall efficiency.
- Reduced wait times for clean dishes by prioritizing tasks and managing time effectively.
- Facilitated smooth kitchen operations through prompt removal and disposal of waste materials.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Certificate in Sonography And Ultrasound - Medical
Infotep
Santo Domingo, Dominican Republic2012
Skills
Customer Service
Reliability and punctuality
Health and safety compliance
Confidentiality Awareness
Organizational Skills
Strong Work Ethic
Languages
Spanish
Full Professional
Timeline
Cleaner
All Time
07.2023 - Current
Lead Dishwasher
Caffe Vittoria
09.2022 - Current
Certificate in Sonography And Ultrasound - Medical
Infotep