Andrea Cobar
FRESNO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Bilingual Call Center Representative
Professional Research Consultants Inc Prc
Omaha, NE
01.2023 - 05.2024
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
Customer Service Representative
Texas Direct Medical Care
Missouri City, TX
03.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Hightower High School
Missouri City, TX05.2015
Skills
- Spanish Fluency
- Inbound phone calls
- Appointment Scheduling
- Answering questions
- Interpersonal Skills
- De-Escalation Techniques
- Computer Skills
- Professionalism
- HIPPA Knowledge
Timeline
Bilingual Call Center Representative
Professional Research Consultants Inc Prc
01.2023 - 05.2024
Customer Service Representative
Texas Direct Medical Care
03.2021 - 01.2022
High School Diploma -
Hightower High School