Andrea Cook
Milan,PA
Summary
Accomplished Service Writer with 13 years' success in assisting with daily business operations in the automotive industry. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Overview
19
19
years of professional experience
Work History
Service Writer
Williams Toyota Of Sayre
09.2010 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into database to track job status.
- Gathered information through research and vendor inquiries to provide job estimates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Wait Staff Member
Outback Steakhouse
01.2005 - 09.2011
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Education
High School Diploma -
Athens Area High School
Athens, PA1995
Skills
- Warranty Processing
- Status Reports Maintenance
- Managing Status Reports
- Order Preparation
- Customer Service
- Sales Transactions
- Schedule Coordination
- Product and Service Knowledge
- Communicating With Clients
- Coordinating Schedules
- Adaptability and flexibility
- Attention to detail
- Time management
- Team collaboration
- Excellent communication
- Automotive industry experience
Timeline
Service Writer
Williams Toyota Of Sayre
09.2010 - Current
Wait Staff Member
Outback Steakhouse
01.2005 - 09.2011
High School Diploma -
Athens Area High School
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