Andrea Cook
Traks Bar & Grill
Brethren,USA
28
years of professional experience
A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning, development and improvement. Bringing a diverse range of skills, experience and knowledge that have been developed over the years through both formal education and professional experience.
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Work History
Receptionist
5 Years 1 Month- Managed correspondence and communication between departments and clients.
- Organized and maintained filing systems for documents and records.
- Implemented office procedures to enhance operational efficiency.
- Maintained confidentiality of sensitive information while handling inquiries.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Bartender
5 Years 6 Months- Managed bar service flow, balancing drink preparation, customer requests, and cleanliness during peak periods.
- Prepared mixed drinks, beer, wine, and specialty cocktails with consistency and speed.
- Resolved guest concerns professionally while maintaining friendly, efficient service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender and Server
23 Years 7 Months- Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
- Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner
- Efficiently handled cash transactions, accurately processing payments and providing change to customers
- Demonstrated strong communication skills by effectively listening to customer requests and addressing any concerns or issues promptly
- Train new staff on drink preparation techniques and customer service standards.
- Handle cash transactions accurately, ensuring proper register management.
- Served high customer volumes during special events, nights, and weekends.
Customer Service Representative
4 Years 6 Months- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, providing clear and timely information.
- Maintained cash drawer balance through diligent tracking and reconciliation practices.
- Ensured compliance with bank policies and regulations during all transactions.
- Conducted routine audits of cash handling procedures to identify discrepancies.
- Trained new staff on operational procedures and customer service best practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Accounting
Some college
Skills
Customer service
Office administration
File management
Document preparation
Multi-line phone systems
Supply restocking
Supply ordering
Spreadsheet management
Accounts receivable and payable
Database management
Additional Information
Authorized to work in the US for any employer, Gained experience by taking Accounting courses at West Shore Community College along with computer courses., If required can obtain a Notary License
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Receptionist
Irons Bottle Gas
10.2021 - CurrentRead More
Bartender
Traks Bar & Grill
05.2021 - CurrentRead More
Customer Service Representative
Lake Osceola State Bank
08.2012 - 02.2017Read More
Bartender and Server
Oak grove tavern
08.1998 - 03.2022Read More
West Shore Community College
Accounting
Read More