Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andie Cord

Papillion,NE

Summary

Dynamic small business owner with a proven track record at Do Play Learn, excelling in customer relations and strategic planning. Enhanced client satisfaction through exceptional service and efficient operations, while developing strong relationships that drove repeat business. Skilled in budget development and decision-making, ensuring quality products and services.

Overview

22
22
years of professional experience

Work History

Owner

Do Play Learn
04.2023 - Current
  • Develop, resource, and create quality products for customers.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Create and adhere to a budget for materials, packaging, etc.
  • Assist customers with product information, finding correct selections, and the checkout process.
  • Ensure orders are picked and packaged correctly.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Create informative and aesthetic social media graphics utilizing a variety of programs.

House Manager

SAHM
08.2008 - Current
  • Practice and maintain time management of self and multiple others.
  • Multitask a variety of duties while ensuring attention to quality in each one.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Problem-solve a multitude of issues (often simultaneously) while being sensitive to personalities, feelings, and rules.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Communicate messages and information effectively.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Ensure compassion, kindness, and respect in every aspect of the environment.

Call Center Representative

Omaha Steaks
09.2024 - 02.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions in a way that aligns with the Omaha Steaks brand.
  • Assisted customers in placing orders, checking and/or editing existing orders.
  • Completed Tier 3 and 4 training to further assist customers and other representatives with difficult situations via phone and email.

Corrections Corporal

NE Department of Corrections-NCYF
09.2003 - 11.2006
  • Monitored inmates/offenders in a wide variety of situations and activities.
  • Enforced facility rules and regulations governing the conduct of inmates/offenders.
  • Prepared detailed reports on notable events or incidents within the facility, contributing to informed decision-making by upper management.
  • Documented inmate/offender behavior, status and movement.
  • Searched visitors inmates'/offenders' person, quarters and work areas for contraband.
  • Operated and monitored the operation of manual, computerized and/or electronically controlled security equipment, maintaining controlled movement of inmates/offenders, staff members and the public.
  • Transported and oversaw inmates/offenders on any form of transportation into the community.
  • Assisted supervisory staff in the operation of maximum security areas, i.e. segregation units.
  • Served as Visitation Corporal, ensuring compliance with rules and regulations involving those areas.
  • Created an updated system to track and manage visitor request forms.
  • Searched mail and packages for contraband.

Education

No Degree - Education

Northwest Missouri State University
Maryville, MO

Papillion-LaVista High School
Papillion, NE
03-1998

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Strategic planning
  • Budget development
  • Service quality assurance
  • Attention to detail
  • Decision-making

Timeline

Call Center Representative

Omaha Steaks
09.2024 - 02.2025

Owner

Do Play Learn
04.2023 - Current

House Manager

SAHM
08.2008 - Current

Corrections Corporal

NE Department of Corrections-NCYF
09.2003 - 11.2006

No Degree - Education

Northwest Missouri State University

Papillion-LaVista High School

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