Andrea Cota
San Luis,AZ
Summary
Detail-oriented office professional with experience in customer service, data entry, and office coordination. Provide telephone support and maintain accurate, confidential records. Support daily operations through efficient multitasking and reliable documentation.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Administrative Coordinator
City Of San Luis- Fire Department
San Luis, Arizona
06.2023 - Current
- Coordinated fire department calendars, meetings, and training schedules
- Prepared correspondence, reports, and memos for City Fire Administration.
- Maintained confidential personnel files, incident records, and department documents
- Processed invoices, purchase requests, and supply orders to ensure timely support for fire operations.
- Tracked timesheets, leave requests, and attendance records for department staff.
- Responded to public inquiries and routed calls for San Luis Fire Department.
- Supported payroll, budgeting, and administrative tracking for city fire services.
- Provided assistance during special projects or events.
- Ordered office supplies to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Responded to incoming phone calls, providing information and assistance to callers., provided information, and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Processed invoices from vendors in a timely manner according to company policies.
- Prepared agendas and took notes at meetings to archive proceedings.
- Worked with finance department to file receipts and reimbursements.
- Managed daily office operations, including supply inventory and maintenance requests, to enhance workflow efficiency.
- Negotiated with vendors and service providers to secure cost-effective contracts and services for the office.
- Schedule Fire Station tours, Fire-prevention presentations for Schools and the population of San Luis.
- Processed and submitted P-Card purchases made by department personnel for accounting. made by Fire Personnel
- Provide administrative support for Fire Chief, Assistant Fire Chief, Fire Inspector, Fire suppression as well as other departments.
- Work with accounting departments to process purchase orders and p-card invoices, make payments, and track receipts
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Assisted CPR instructors with purchasing course materials and scheduling training classes.
- Oversaw travel arrangements for staff, coordinating bookings and itineraries to align with budgetary constraints and preferences.
Office Assistant Intern
City Of San Luis- Fire Department
San Luis, Arizona
02.2023 - 06.2023
- Greeted visitors and directed them to appropriate departments at front office
- Answered incoming calls and routed messages to staff promptly
- Scheduled appointments and maintained daily front desk calendar
- Processed mail, deliveries, and outgoing correspondence for office operations
- Prepared reception area and kept supplies organized for staff and guests
- Resolved basic customer inquiries with professional and courteous service
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Filed confidential records and maintained organized office documents.
- Entered data into office systems and verified record accuracy.
- Maintained confidentiality of sensitive information at all times.
- Coordinated meetings between internal staff members or external clients.
- Enforce City of San Luis Personnel Policies.
Costumer Service Representative
Advanced Call Center Technologies
San Luis, Arizona
03.2022 - 01.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled inbound calls for Advanced Call Center Technologies customer support queues.
- Verified account details using call center systems and customer records.
- Updated client information in CRM databases during live calls.
- Processed customer payments accurately to ensure financial transactions were completed. and assisted with basic transaction inquiries.
- Adjusted bills and processed refunds to promptly resolve service or billing complaints, enhancing customer satisfaction.
- Addressed 20 to 30 customer requests for products, ensuring timely assistance and satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged customers in conversations to clarify needs, effectively resolve issues, and provide accurate product information.
- Contacted customers about potential service upgrades, new services and account changes.
- Guided customers through troubleshooting steps for account and service issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated upset callers with calm, professional communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
San Luis High School
San Luis09-2021
Skills
- Customer support
- Payroll management
- Recordkeeping
- Data entry
- Report preparation
- Microsoft Excel
- Analytical thinking
- Team collaboration
- Attention to detail
- Telephone skills
- Organizational skills
- Willingness to learn
- Confidential information handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Microsoft Office Specialist Associate Certification Training - Arizona Western College
- Public Information Basic- Emergency Management Institute
Timeline
Administrative Coordinator
City Of San Luis- Fire Department
06.2023 - Current
Office Assistant Intern
City Of San Luis- Fire Department
02.2023 - 06.2023
Costumer Service Representative
Advanced Call Center Technologies
03.2022 - 01.2023
High School Diploma -
San Luis High School