Websites
Skills
Summary
Work History
Education
Certification
Generic

Kirsten Rice

Southern Pines,NC

Websites

Skills

  • Executive Support
  • Calendar & Email Management
  • Scheduling
  • Travel Coordination
  • CRM Systems
  • Client Communication
  • Documentation
  • Reporting
  • Vendor Communication
  • Workflow Optimization
  • Project Tracking
  • Confidential Information Handling
  • HIPAA Compliance
  • Microsoft Office
  • Windows & Mac
  • Problem-Solving
  • Customer Support
  • Basic IT Troubleshooting
  • Remote Productivity
  • Workflow Coordination
  • Record Management

Summary

Executive Assistant with over twenty years of experience supporting executives, coordinating daily operations, managing schedules, and handling confidential information. Known for strong communication, a calm and polished approach, excellent organization, and the ability to keep fast-moving work streams running smoothly. Background includes healthcare administration, client service, consulting, and operations.

Work History

Administrative Coordinator

Cote Timeworks
Southern Pines, NC
01.2023 - Current
  • Manage front-office operations, scheduling, documentation, and customer communication.
  • Track high-value service orders and maintain organized records.
  • Coordinate with vendors and watchmakers on parts, repairs, and workflow.
  • Maintain repair documentation, estimates, and workflow tracking for high-value timepieces.
  • Use CRM/SMS systems to update customers and ensure smooth follow-through.
  • Helped grow Google reviews from ~40 to nearly 500.
  • Contributed to multiple Best of the Pines awards.

Administrator — Office & Executive Support

Sandhills Orthopaedic & Spine Clinic
Southern Pines, NC
01.2000 - 01.2022
  • Managed schedules, patient flow, insurance coordination, and medical documentation.
  • Maintained HIPAA-compliant records and communication.
  • Supervised administrative staff and streamlined workflows.
  • Negotiated insurance contracts and maintained payer relationships to support clinic operations.
  • Created and managed schedules for multiple providers to ensure efficient patient flow and coverage.
  • Collaborated with physicians, hospitals, and partners to support efficient operations.
  • Led the setup and negotiation for a full EHR system transfer, ensuring a smooth transition to updated software.

President / Healthcare Consultant

Sol Luna Healthcare & Carolina Consulting Agency
NC
01.2001 - 01.2021
  • Led consulting projects focused on operations, workflow structure, and administrative support.
  • Improved processes for compliance, organization, and efficiency.
  • Provided recommendations and reports directly to providers and leadership.
  • Built long-term client relationships through reliable, professional service.
  • Traveled to client sites across North Carolina for audits, workflow reviews, executive meetings, and financial process assessments.
  • Managed financial operations including QuickBooks bookkeeping, invoicing, reconciliations, and expense tracking.
  • Managed full-cycle recruitment for new providers and administrative staff, including sourcing, screening, interview coordination, and onboarding.
  • Coordinated travel, lodging, and logistics for surgeons attending continuing-education courses, product trainings, and medical conferences across the U.S. and internationally.

Sales Representative — Executive Support & Technical Coordination

Zimmer Spine
NC
01.2001 - 01.2007
  • Coordinated schedules, documentation, and support for surgical teams.
  • Provided in-OR technical assistance for spinal implant procedures.
  • Maintained strong communication with hospitals and providers.
  • Supported product logistics and territory growth.
  • Managed last-minute schedule changes and travel logistics for surgical cases.
  • Planned flights, lodging, and logistics for surgeons attending trainings, demos, and educational programs.

Executive & Administrative Support (Contract — Secure Direction, NC Medicaid)

Private Care
Moore County, NC
01.2025 - Current
  • Coordinate daily routines, schedules, communication, and documentation.
  • Maintain compliant electronic records using OnTarget EHR.
  • Communicate with family and coordinators to ensure consistent support.
  • Adapt quickly to changing priorities while maintaining accuracy and organization.
  • Maintained a high level of confidentiality when managing sensitive personal and medical information.

Education

Business, Management, Marketing & related fields

Appalachian State University
Boone, NC

Business & Management

North Carolina State University
Raleigh, NC
01.2008

Certification

  • Approved Backup Provider — NC Medicaid (2025)
  • Best of the Pines — 2024–2025
  • Volunteer work in animal rescue and pet-care initiatives

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Kirsten Rice