ANDREA DALEY
The Bronx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
03.2022 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Customer Service Representative
ContinuumGlobal
01.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Allied Universal Security Services, Systems and Solutions
11.2018 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
WEST SIDE HIGH SCHOOL
New York, NY12-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Complaint handling
Timeline
Customer Service Representative
Alorica
03.2022 - Current
Customer Service Representative
ContinuumGlobal
01.2020 - 03.2022
Security Officer
Allied Universal Security Services, Systems and Solutions
11.2018 - 11.2021
High School Diploma -
WEST SIDE HIGH SCHOOL