Andrea David
South Bend
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
27
27
years of professional experience
Work History
Store Manager
Dollar General
South Bend
09.2022 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff, providing training and support for optimal performance.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
Store Manager
Family Dollar
South Bend
01.2016 - 09.2022
- Directed merchandising strategy to achieve memorable product presentation and increase revenue.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Balanced till at close of business and made daily bank deposit.
- Coordinated employee schedules for optimum performance and shift coverage.
- Minimized losses with effective security presence for shrink control.
- Provided consistent feedback and training to empower team members in effective service-delivery.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
Consumables Department Manager
Walmart
Mishawaka
09.2012 - 01.2016
- Enhanced customer satisfaction by enforcing service-oriented policies.
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
- Kept employees satisfied and working hard through consistent training, mentoring and support.
- Coordinated regular store cleaning and product resets for optimal appearance.
- Maintained attractive, well-organized displays with regular resets.
- Monitored employees and guests to prevent theft.
Receptionist/Dispatcher
RotoRooter
Mishawaka
08.2007 - 09.2013
- Served customers by going above and beyond to offer exceptional support for needs.
- Kept areas clean, organized, and in line with company professional standards.
- Enhanced customer satisfaction with fast, knowledgeable service.
Accounts Receivables Specialist
Personnel Partners Inc
Elkhart
02.2010 - 06.2010
- Obtained overdue balances by contacting customers via telephone and approved written correspondence.
- Maintained complete compliance with federal, state, and local laws governing collection practices.
- Negotiated credit extensions when necessary.
- Received payments and post amounts paid to customer accounts.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts.
Customer Service Manager
Walmart
South Bend
10.2010 - 01.2010
- Maintained high-quality service delivery through effective resource allocation and workflow coordination.
- Maintained customer satisfaction by handling complex escalated customer concerns.
- Managed daily workloads by organizing effective schedules and delegating tasks.
Quality Control Coordinator
Springwise
South Bend
09.2008 - 10.2009
- Maintained integrity of QC system and communicated needed updates to staff or managers.
- Verified quality control results with routine data and process audits.
- Completed routine and special analyses of in-process materials and finished goods.
District Manager
South Bend Tribune
South Bend
06.1998 - 05.2007
- Cultivated company growth through effective marketing, advertising, and direct customer care.
- Recruited, hired, and onboarded carriers for district.
- Built and maintained successful team by effectively directing, motivating, and disciplining staff.
- Met customer demands by tracking market changes and adapting strategies to match.
- Maximized employee performance with effective training and close mentoring.
- Kept all paperwork current and compliant with internal standards and legal requirements.
Programmer/Analyst
Medical Manager Midwest
South Bend
03.1999 - 12.2005
- Helped coordinate smooth implementation and utilization of software and custom-built computer applications.
- Managed projects effectively with good organizational, prioritization, and technical expertise.
- Corrected errors by making appropriate changes and rechecking programs.
- Verified program functionality and spotted errors with tests and trial runs.
Education
Associates -
Davenport University
Mishawaka, IndianaSkills
- Team leadership
- Product merchandising
- Talent recruitment
- Loss prevention
- Performance improvement
- Employee training
- Time management
- Inventory control
Timeline
Store Manager
Dollar General
09.2022 - Current
Store Manager
Family Dollar
01.2016 - 09.2022
Consumables Department Manager
Walmart
09.2012 - 01.2016
Customer Service Manager
Walmart
10.2010 - 01.2010
Accounts Receivables Specialist
Personnel Partners Inc
02.2010 - 06.2010
Quality Control Coordinator
Springwise
09.2008 - 10.2009
Receptionist/Dispatcher
RotoRooter
08.2007 - 09.2013
Programmer/Analyst
Medical Manager Midwest
03.1999 - 12.2005
District Manager
South Bend Tribune
06.1998 - 05.2007
Associates -
Davenport University