ANDREA DAVIS WILLIAMS
West Hartford,CT
Summary
Customer service professional with retail leadership and healthcare support experience, helping members and customers resolve questions, process claims, and complete transactions accurately. Known for clear communication, careful record updates, cash handling, and maintaining strong service and follow-through in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Concierge Service Insurance Representative
ConnectiCare EmblemHealth
Farmington, CT
02.2021 - 06.2025
- Guided ConnectiCare EmblemHealth members through benefits, eligibility, and care options.
- Managed high-volume calls from members, providers, and delegated health care entities, ensuring effective communication through strong phone etiquette.
- Answered inbound calls and resolved questions about coverage, claims, and referrals.
- Reviewed and processed health insurance claims for timely, accurate payment.
- Updated member records and verified information in healthcare systems.
- Developed long-term relationships with members and health care providers, enhancing member services and improving care management.
- Coordinated appointment scheduling with providers and facilitated member follow-up, optimizing care continuity.
- Escalated complex issues to appropriate departments for timely resolution.
- Maintained confidentiality while handling sensitive healthcare information.
Client Service Representative
VCA Veterinary Specialists of CT
West Hartford, CT
04.2020 - 02.2021
- Answered client calls with compassionate guidance and service support.
- Checked in and out patients for medical appointments and emergency services, ensuring smooth operations and positive client experiences.
- Processed point of sale transactions for medical and pharmaceutical services, supporting quick service delivery and client satisfaction.
- Scheduled appointments for patients using practice management software and veterinarian availability.
- Collected and updated patient information in medical records for veterinary specialists, enabling accurate and timely care for patients.
- Faxed prescriptions to pharmacies for processing to pharmacies for processing.
- Reconciled daily payments with precise balancing of revenue to maintain financial accuracy.
- Maintained a clean work environment by utilizing hospital sanitation procedures.
Keyholder
Godiva Chocolatier
Farmington, CT
11.2014 - 04.2020
- Led store operations and team during management absence, ensuring continuity and team cohesion.
- Achieved and exceeded daily sales goals through exemplary customer service skills and product knowledge.
- Supervised and trained sales associates, developing leadership skills and enhancing team effectiveness.
- Cultivated long-term customer relationships, strengthening brand loyalty and driving repeat business.
- Addressed customer issues and complaints through multiple channels.
- Engaged customers by reaching out through e-mail, phone, and postal mail to provide assistance.
- Processed point of sale transactions and merchandise returns.
- Opened and closed registers at the start and end of shifts. the store's registers through precise counting and balancing of the cash registers.
- Executed floor sets and maintained merchandising standards.
- Performed in store wide inventory counts.
- Created and served well-crafted chocolate treats while adhering to brand standards.
- Managed employee timecards and submitted them to corporate for payroll.
Seasonal Sales Associate
Athleta
Farmington, CT
11.2013 - 01.2014
- Delivered customer service focused on sales goals while adhering to brand standards.
- Organized and displayed merchandise to enhance product visibility and drive sales.
- Processed point of sale transactions at cash registers, ensuring accuracy and customer satisfaction.
Seasonal Sales Associate
Crate and Barrel
West Hartford, CT
10.2012 - 01.2013
- Achieved daily credit card sign up quotas through strong interpersonal skills.
- Delivered sales-focused customer service to enhance shopping experience.
- Operated the cash registers to perform point of sales and shipping transactions for customers.
- Worked with the merchandising team to ensure the visual displays were in adherence to brand standards.
- Organized and replenished merchandise on shelves to ensure product availability for customers. and maintained a clean sales floor.
- Supported community events, like school concerts, to strengthen local engagement and brand presence.
Sales Associate
Bath & Body Works
Farmington, CT
11.2009 - 07.2011
- Guided customers in product selection by leveraging comprehensive product knowledge to enhance shopping experience.
- Leveraged strong interpersonal skills to increase sales and foster brand loyalty with customers.
- Performed skin care product demos to help drive sales and brand loyalty.
- Processed point of sale transactions and merchandise returns through a cash register.
- Ensured visual standards of sales floor through consistent stock management and effective visual display practices.
- Collaborated with merchandising team to arrange and display products on the sales floor. with the merchandising team.
Cashier
A.C. Petersen Farms Restaurant
West Hartford, CT
03.2006 - 07.2009
- Processed point of sale transactions for take out and dining areas.
- Served take out food orders and prepared ice cream-based desserts, enhancing customer experience.
- Assisted servers by coordinating table service, ensuring efficient dining flow.
- Maintained product knowledge to address customer inquiries, supporting satisfaction.
- Stocked and cleaned the restaurant in adherence to brand standards.
Education
GED -
William H. Hall High School
West Hartford, CT01-2008
Some College (No Degree) - Computer Science
Tunxis Community College
Farmington, CTSkills
- Claims management
- Healthcare systems
- Care coordination
- Phone communication
- Customer service
- Customer engagement
- Team collaboration
- Conflict resolution
- Attention to detail
- Active listening
- Verbal communication
- Strong interpersonal skills
- Punctual attendance
- Insurance claims processing
Timeline
Concierge Service Insurance Representative
ConnectiCare EmblemHealth
02.2021 - 06.2025
Client Service Representative
VCA Veterinary Specialists of CT
04.2020 - 02.2021
Keyholder
Godiva Chocolatier
11.2014 - 04.2020
Seasonal Sales Associate
Athleta
11.2013 - 01.2014
Seasonal Sales Associate
Crate and Barrel
10.2012 - 01.2013
Sales Associate
Bath & Body Works
11.2009 - 07.2011
Cashier
A.C. Petersen Farms Restaurant
03.2006 - 07.2009
GED -
William H. Hall High School
Some College (No Degree) - Computer Science
Tunxis Community College