Andrea Deanda
Huffman,US
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
pinehurt collison
Tomball, TX
03.2022 - 11.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
Collision Center
Eastex collison
Houston, TX
03.2020 - 12.2022
- Collaborated with team members to manage workload and meet deadlines.
- Liaised with vendors and customers to confirm information and address client issues.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Classified and summarized financial data to compile and enter in financial records
- Matched orders with invoices and recorded required information.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Payroll Administrator
Camden City Centre Apartments
Houston, US
01.2020 - 01.2022
- Assisted department staff with clerical and administrative tasks.
- Updated employee files with new information, such as address changes, or pay levels.
- Followed up with customers to gather information and double-check the information.
Finance Administration Officer
Apple Auto Sales
Houston, US
07.2019 - 02.2021
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Kept the institution financially sound by keeping detailed records and tracking expenses
Insurance Agency Owner
Deandas auto insurance
Houston, US
01.2015 - 03.2020
- Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Returned customer calls within 2 hours, resolving issues and answering questions quickly
Licensed Insurance Agent
Ez Insurance Tax & Title Services
Houston, US
08.2011 - 07.2019
- Gave clients information on coverage options to help them protect their assets
- Customer satisfaction was impacted by policy changes and company conditions, which I reported
- Took continuing education courses and workshops to learn more about the insurance industry
- Calculated premiums and established payment methods for sales
Education
Some college - Business Administration
Lone Star College-North Harris
Houston, TXSkills
- Cold calling
- Check processing
- Accounts payable/receivable
- Data entry
- Reporting
- Checking time cards
- Reviewing data
- Relationship building
- Payment posting
- Statement processing
- Statement preparation
- Electronic authorization processing
- Collaborative relationships
- Inventory counting
Certification
- CPR Certified
- PNC
Custom Section
- CCC
- Shop monkey
- Collision Resources
Timeline
Office Manager
pinehurt collison
03.2022 - 11.2023
Collision Center
Eastex collison
03.2020 - 12.2022
Payroll Administrator
Camden City Centre Apartments
01.2020 - 01.2022
Finance Administration Officer
Apple Auto Sales
07.2019 - 02.2021
Insurance Agency Owner
Deandas auto insurance
01.2015 - 03.2020
Licensed Insurance Agent
Ez Insurance Tax & Title Services
08.2011 - 07.2019
Some college - Business Administration
Lone Star College-North Harris