Andrea De Casenave
Monahans,TX
Summary
Dynamic Assistant Manager with proven expertise at Ward County Golf Course, excelling in team leadership and customer service. Enhanced operational efficiency through effective scheduling and staff training, while ensuring accurate financial reporting. Recognized for fostering strong relationships and resolving customer inquiries, contributing to a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Ward County Golf Course
03.2025 - 11.2025
- Assisted in daily operations, ensuring smooth workflow and efficient service delivery.
- Coordinated staff schedules, optimizing coverage for peak service times.
- Implemented training programs for new employees, enhancing team performance and customer satisfaction.
- Monitored inventory levels, facilitating timely procurement of supplies and equipment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Supported financial recordkeeping by processing invoices and expense reports accurately.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
Pro Shop Attendant
Ward County Golf Course
11.2023 - 03.2025
- Assisted customers with equipment rentals, ensuring satisfaction and promoting positive experiences.
- Maintained cleanliness and organization of pro shop, enhancing overall operational efficiency.
- Processed sales transactions accurately using point-of-sale systems to ensure smooth operations.
- Provided golf equipment recommendations based on customer needs, improving sales effectiveness.
- Stocked shelves and displayed merchandise strategically to attract customer interest and increase visibility.
- Resolved customer inquiries and concerns promptly, fostering strong relationships and repeat business.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
Education
Associate of Arts - General Studies
Odessa College
Odessa, TX05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Scheduling and planning
- Computer skills
- Telephone etiquette
- Billing and coding
- Recruiting and interviewing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Assistant Manager
Ward County Golf Course
03.2025 - 11.2025
Pro Shop Attendant
Ward County Golf Course
11.2023 - 03.2025
Associate of Arts - General Studies
Odessa College