Andrea De La Rosa
Summary
My desire is to find a stable yet challenging position in a professional environment in which to learn new skills while utilizing my previous experiences in improve beyond my current abilities. I expect to build strong business relationships within the company and to exceed expectations in all aspects of my work.
Overview
7
7
years of professional experience
Work History
Customer Service Saftey Specalist
Apple Inc.
11.2021 - Current
- Provide outstanding customer service
- Uphold quality control policies and procedures to increase employee satisfaction
- Mentor new employees on procedures and policies to maximize team performance
- Assist with camera review for investigations
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations
- Create document detailing sequence of events and findings
- Escalate customer concerns, issues and requirements to supervisors for immediate rectification
Security Specialist
Security Industry Specialists
09.2018 - 07.2023
- Providing excellent customer service
- Performed equipment audit and properly updated
- Ensured supplies were stocked and accounted for
- Provided friendly and professional assistance to employees and visitors
- Maintained high levels of alertness throughout shifts
- Patrolled crowds during events to preserve order and promote security
Lead Specialist
Security Industry Specialists
07.2020 - 11.2021
- Providing friendly and professional assistance to employees and visitors
- Maintaining high level of alertness throughout shift
- Ensured proper and orderly crowd control during events to preserve order and promote security
Education
Associates -
San Jose City College
San Jose, CA09-2007
Skills
- Customer service
- Problem Resolution
- Conflict Mediation
- Task Prioritization
- Time Management
- Good Communication Skills
- Bilingual
Timeline
Customer Service Saftey Specalist
Apple Inc.
11.2021 - Current
Lead Specialist
Security Industry Specialists
07.2020 - 11.2021
Security Specialist
Security Industry Specialists
09.2018 - 07.2023
Associates -
San Jose City College
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