Andrea Deyo
Allyn,WA
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
2027
2027
years of professional experience
Work History
Patient Access Representative
CommonSpirit Health
Port Orchard
01 2025 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency with EPIC for accurate documentation of patient encounters and streamlined workflows within the department.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Utilized the EHR to answer questions brought to me from patients and providers.
- Collaborated with clinical teams to optimize patient flow and access services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Waitress
Inn Properties LLC
Port Ludlow, WA
09 2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Patient Access Representative
Jefferson Healthcare
Port Townsend
03 2014 - 12 2024
- Navigated EPIC and its many upgrades and changes efficiently.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Ensured compliance with HIPAA regulations in all patient interactions.
- Trained new staff on software systems and customer service protocols.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Provided support in scheduling appointments and coordinating patient referrals.
Sales Associate
Luxottica Group
Silverdale, WA
09 2012 - 07 2014
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided patient access duties for the onsite vision clinic including answering phones, scheduling, greeting patients and billing insurances.
- Assisted customers in selecting eyeglasses and sunglasses, providing personalized recommendations.
Education
GED -
Angell Job Corps
Yachats, OR02-1996
Skills
- EPIC
- Eligibility determination
- Information collection
- Electronic health records
- HIPAA compliance
- Healthcare systems navigation
- Customer follow-up
- Explaining policy and procedures
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Problem-solving
Timeline
Patient Access Representative
CommonSpirit Health
01 2025 - Current
Waitress
Inn Properties LLC
09 2023 - Current
Patient Access Representative
Jefferson Healthcare
03 2014 - 12 2024
Sales Associate
Luxottica Group
09 2012 - 07 2014
GED -
Angell Job Corps