Renee Freeman
East Orange,NJ
Summary
Motivated and dependable professional with years of expertise in a fast paced environment utilizing excellent Customer Care and Service Satisfaction. Highly valued and respected for my expertise and keen insight in following policy, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and a proven track record of success within leadership.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
University Hospital Newark
01.2024 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
ED Patient Access Rep
Mountainside Medical Center (Ensemble)
01.2019 - 12.2023
- Accurately obtained and processed all patient's demographic/Insurance information into the computer systems
- Registers, verifies insurance, checks insurance eligibility and scans documentation needed for registration
- Demonstrate superior customer service and professionalism
- Collect co-pays, balance of deposits at end of shift
- Maintained the confidentiality, security and integrity for the management of patient information according to hospital policies and procedures.(HIPPA)
Certified Nurse Aide
Llanfair Care & Rehabilitation Center
01.2018 - 01.2019
- Coordinated with physicians and nursing staff while assisting with diagnostic procedures, observing patients, charting and reporting changes in patient's care
- Aimed for highest standard of care while consulting with nurses on all possible patient treatment options
- Turned bedfast patients to avoid bedsores
- Provided medical care treating for enemas, douches, massages, rubs, and compresses
- Monitored patients intake of oral medications as directed along with notation of time and amount given
- Cleaning of rooms and linens providing patient comfort and cleanliness
- Prepared and served or fed patients depending on needs
- Monitor and record food intake and consumption
- Interaction with patient family and healthcare professionals
- Applied designated charges to hospital systems for billing.
Certified Nurse Aide
Sinai Post-Acute, Nursing & Rehab Center
01.2018 - 01.2019
- Assesses, planned, implemented, evaluated and documented patient care as well as patient responses to interventions for both acute sick visits and well check-ups
- Assisted physicians and nurse practitioners with in-office procedures, administered vaccines, treatments and point of care testing when indicated
- Performed telephone triage and documented home care advice
- Provided patient and family education regarding follow-up and home care instructions
- Enhanced critical thinking skills by caring for patients with complex and interrelated diagnoses.
Certified Nurse Aide
Atrium Health and Senior Living
01.2011 - 01.2019
- Performed direct resident care aimed at increasing comfort, social and spiritual well-being
- Assistance with personal hygiene, physical comfort, nutrition, elimination, and safety
- Maintained records of patient care, condition, progress, and or problems
- Assisted and instructed residents with activities of daily living and personal care according to each resident's guidelines
- Participated in case reviews, consulting with the team caring for clients to evaluate the clients' needs and plans for continuing service
- Planning, organizing, and leading group recreational activities to keep community involvement for clients
- Reported any concerns to supervisors or case managers to resolve any issues to promote and ensure residents have a good quality of life.
Education
Clifford J. Scott High School
East Orange, NJCNA -
AMG Medical Institute
Bloomfield, NJ03.2024
Skills
- COMMUNICATION
- Microsoft Office Suite
- 50WPM
- Data Entry
- HIPPA
- Medical Terms
- ICD 9-10
- Medicare
- EMR Expertise (Epic)
- Weight Intake
- Testing of Urine
- Charting
- Medicaid
- Commercial, Liability 3rd party
- EPIC
- Medical Office
Timeline
Patient Access Representative
University Hospital Newark
01.2024 - Current
ED Patient Access Rep
Mountainside Medical Center (Ensemble)
01.2019 - 12.2023
Certified Nurse Aide
Llanfair Care & Rehabilitation Center
01.2018 - 01.2019
Certified Nurse Aide
Sinai Post-Acute, Nursing & Rehab Center
01.2018 - 01.2019
Certified Nurse Aide
Atrium Health and Senior Living
01.2011 - 01.2019
Clifford J. Scott High School
CNA -
AMG Medical Institute
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