CARSEN PIGG
Federal Way,WA
Summary
Enthusiastic and reliable Patient Access Representative with 7 years of hands-on experience delivering top-notch front desk and reception services in busy healthcare settings. Skilled in patient intake, scheduling, insurance verification, and creating smooth, welcoming experiences for every patient. Passionate about learning, growing, and taking on new challenges to expand my skill set and build a strong, versatile career in the healthcare industry. Known for a positive attitude, strong work ethic, and being a dependable team player who’s always ready to go the extra mile.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
CommonSpirit Health
Des Moines
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Access Representative
Conifer Healthcare Solutions
Burien
05.2021 - 04.2024
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted medical staff with patient care, ensuring timely treatment and accurate documentation.
- Demonstrated excellent problem-solving skills during high-pressure situations, resolving issues quickly while maintaining professionalism.
- Promoted a safe environment for patients by adhering to strict infection control protocols during all interactions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Check in Medics, Tri Meds/Ambulances
- Obtain correct identification for unresponsive patients.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Patient Access Representative
Proliance Plastic and Reconstructive Surgeons
Renton
12.2019 - 04.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Barista Shift Lead
Cutters Point Coffee
Kent
11.2018 - 12.2019
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
- Streamlined morning prep procedures, significantly reducing wait times during peak hours.
- Developed system for tracking popular beverage trends, enabling introduction of timely new offerings.
- Managed inventory to ensure availability of all product lines, minimizing waste and optimizing stock levels.
- Maintained clean and organized workspaces, ensuring welcoming environment for customers.
- Conducted training sessions for new hires, improving their proficiency and confidence in beverage preparation.
- Monitored food inventory and supplies to prevent waste.
Seasonal Worker
Macys Department Store
Tukwila
06.2018 - 10.2018
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Checked system to receive orders and directions to correct item locations.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retail Sales Associate
Nordstrom
Tukwila
04.2016 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Education
High School Diploma -
Decatur High School
Federal Way01.2017
Skills
- Positive outlook
- Attention to detail
- Communication
- Customer Service
- Quality Assurance
- Multi-Line Phone Systems
- Claim Processing
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Nextgen
- Trustworthy
- Administrative Support
- Computer proficiency
- Reliable/Dependable
- Inventory Management
- Verbal and Written Communication
- Time Management
- Database Coordination
- Insurance Practices
- HIPAA
- EPIC
- Staff Training
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
CommonSpirit Health
04.2024 - Current
Patient Access Representative
Conifer Healthcare Solutions
05.2021 - 04.2024
Patient Access Representative
Proliance Plastic and Reconstructive Surgeons
12.2019 - 04.2021
Barista Shift Lead
Cutters Point Coffee
11.2018 - 12.2019
Seasonal Worker
Macys Department Store
06.2018 - 10.2018
Retail Sales Associate
Nordstrom
04.2016 - 05.2018
High School Diploma -
Decatur High School