Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andrea Diaz

Katy

Summary

I am professionally experienced in customer service, as well as skilled in communication, record management and problem solving, with a strong availability to collaborate and deliver efficient solutions in fast-paced corporate environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Polo Ralph Lauren Factory Store
Katy
08.2021 - Current
  • Achieved daily sales targets through effective collaboration with team members.
  • Resolved customer inquiries and issues promptly and professionally.
  • Provided information on store, products, and services via incoming telephone calls.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Conducted persuasive phone calls to engage customers.
  • Assisted in store operations through inventory management.
  • Maintained accurate transactions record

Medical Assistant

Fulshear Family Medecine
Houston
06.2024 - 12.2025
  • Coordinated communication between patients and healthcare providers effectively.
  • Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
  • Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
  • Maintained accurate electronic health records using medical office software systems.
  • Prepared examination rooms and ensured all necessary supplies were available.
  • Maintained confidential record in compliance with HIPPA standards
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Education

Certified Medical Assistant -

Pima Medical Institute
Houston, TX
11-2024

High School Diploma -

Morton Ranch High School
05-2023

Skills

  • Data entry
  • Scheduling & Calendar management
  • Front desk operations
  • Team collaboration
  • Customer service
  • Effective communication
  • Microsoft Word
  • Office administration
  • Time management
  • Multitasking Abilities
  • Reporting and Documentation
  • Record keeping

Certification

  • CPR certified

Languages

Spanish
Professional
English
Professional

Timeline

Medical Assistant

Fulshear Family Medecine
06.2024 - 12.2025

Sales Associate

Polo Ralph Lauren Factory Store
08.2021 - Current

Certified Medical Assistant -

Pima Medical Institute

High School Diploma -

Morton Ranch High School

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