Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Durr

Suffolk,VA

Summary

Dedicated Associate General Adjuster with more than 21 years of experience investigating and processing property (residential, commercial and industrial) insurance claims. Experienced in handling losses up to $3.5 million in damages. Excel in analyzing damages/causes, interpreting policies, writing and reviewing estimates, and negotiating payment solutions. Effectively manage multiple, high-priority projects, and take pride in providing exemplary customer service.

Overview

21
21
years of professional experience

Work History

Associate General Adjuster

The Hartford
10.2016 - Current
  • Inspect personal and commercial claims that exceed $100,000 in damages; including contents, business personal property, additional living expenses and loss of business income.
  • Maintain an excellent working relationship with experts, origin and cause investigators and engineers.
  • Identify subrogation potential on every new loss.
  • Examined all policy forms and endorsements to determine and confirm coverage.
  • Prepared statement of loss for payments issued.
  • Investigate and conduct field inspections to assess damage to property and review property damage estimates.
  • Verified insurance claims and determined fair amount for settlement.

Claims Management Specialist

Selective Insurance Company
12.2010 - 09.2016
  • Review FNOL, claim assignment and analyze policies, both commercial and residential, to identify and apply coverages and limits
  • Determine coverage, damages, reserves and resolve 1st party claims in a timely fashion
  • Able to write large loss estimates using Xactimate
  • Have a good working relationship with contractors and am able to reach an agreed price on property losses
  • Have volunteered in assisting with CAT claims both in the field and in office
  • Licensed in NC, SC, TN and KY
  • Obtain recorded statements from insureds and claimants on all auto accident (personal and commercial lines); obtain police reports to assist in the investigation of an auto accident
  • Investigate general liability (slip and fall accidents) and Employee Dishonesty claims
  • Locate witnesses and obtain their statements, interview investigating officers on accidents where liability is questionable and conduct scene investigations on auto and general liability claims.

Claims Adjuster

Johns Eastern Company, Inc
Norfolk, VA
07.2001 - 12.2010
  • Analyze claims to determine extent of company’s liability, make approval or denial decisions and negotiate settlements with insureds in accordance with policy provisions
  • Obtain thorough written and recorded statements from insureds, claimants and independent witnesses
  • Experience in working with independent appraisers, contractors and attorneys, analyze information to determine if coverage is afforded or denied, prepare timely, clear, concise and informative reports
  • Outcomes:
  • Completed more than 3,500 claims throughout tenure
  • Provided optimum service to policyholders, negotiated fair settlements and prepared estimates quickly and accurately during CAT storms
  • Experienced in settling bodily injury cases with attorneys regarding severe auto accidents and general liability claims
  • Handle a file from beginning to end regarding auto, general liability and property settlements with success.

Education

Bachelor of Science - Criminal Justice

Old Dominion University
Norfolk, VA
12.1997

Skills

  • Xactimate
  • Property Adjusting
  • Settlement Negotiation
  • Insurance Policy Coverage Knowledge
  • Field Inspection
  • Preparing Written Reports
  • Microsoft Word
  • Customer Experience
  • Commercial Property
  • Insurance Terminology

Timeline

Associate General Adjuster

The Hartford
10.2016 - Current

Claims Management Specialist

Selective Insurance Company
12.2010 - 09.2016

Claims Adjuster

Johns Eastern Company, Inc
07.2001 - 12.2010

Bachelor of Science - Criminal Justice

Old Dominion University

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Andrea Durr