Andrea Eisen
Lake Stevens,WA
Summary
Dedicated and experienced administrative professional with over 28 years in the healthcare field, bringing strong expertise in front office operations, patient relations, and office management. Known for delivering exceptional customer service, managing high-volume scheduling, and maintaining accurate records in fast-paced environments. Skilled in communication, problem-solving, and handling confidential information with professionalism and discretion. A reliable team player with a compassionate approach to serving the public, well-suited for a receptionist role within a fire department.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Front Office Trainer
Kinwell Health
Mill Creek, WA
08.2025 - Current
- Developed training programs for healthcare staff to enhance service delivery.
- Conducted assessments to identify training needs across various departments.
- Collaborated with management to refine onboarding processes for new hires.
- Mentored junior trainers in effective teaching methodologies and resource management.
- Coordinated with interdisciplinary teams to ensure compliance with healthcare standards.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Designed and developed training materials for new employees in the organization.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Assessed training needs through surveys, interviews with employees or focus groups.
Patient Care Coordinator
Kinwell Health
Mill Creek, WA
06.2024 - 08.2025
- Provided compassionate support to patients and their families.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted with training and onboarding initiatives for front office staff, enhancing procedural efficiency.
- Utilized strong knowledge of Kinwell’s scheduling systems to enhance patient service protocols and streamline front office operations.
- Utilized knowledge of Epic to streamline patient care processes.
- Worked with trainer on special projects to refine workflows and improve operational processes.
- Supported other clinics by stepping in during staffing shortages, maintaining continuity of patient services.
- Proficiency using workflow processes for Patient Scheduling, On Base, Referrals, Open Orders, Insurance, Scrubbing Schedules and Cash Drawer.
- Successfully completed PCC training.
Scheduled Coordinator
Bothell Everett Kids Dentistry
Bothell, WA
07.2022 - 06.2024
- Maintained records of customer needs and preferences.
- Resolved customer complaints or answered customers' questions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Guided employees in handling difficult or complex problems.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Verify patient insurance benefits.
- Posts insurance payments.
- Collected and posted patient payments.
- Treatment Planning
- Schedule and maintain patient flow for Dentist and 4 assistants.
Dental Assistant/Patient Care Coordinator
Lake Union Family Dental
Seattle, WA
07.2018 - 07.2022
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments including multiple phases recommended by the dentist, educating patients on insurance while focusing on the importance of their dental health.
- Trained incoming dental assistants
- Entered patient data into dental records system using Eaglesoft and Dentrix and observed all confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Gathered medical information, dental health history and vitals from patients.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Supported dentist chairside with procedures including composite fillings, crown prep's and crown seats.
Dental Assistant
Seattle Kids Dentistry
Seattle, WA
04.2016 - 07.2018
- Educated patients and parents on general oral health care by suggesting warm saltwater rinsing, flossing methods, brushing techniques, control plaque and protect teeth and gums and healthy eating habits.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Performed child prophylaxis
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted the dentist and anesthesiologist while patients were under general anesthesia
Dental Assistant
Seattle's Best Smiles
Seattle, WA
04.1998 - 04.2016
- Instructed and educated patients to prepare for oral surgery.
- Trained incoming dental assistants
- Assisted oral surgeon during extractions
- Passed instruments to dentist, gently sprayed water, suctioned fluids to support dentists during procedures.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, extractions, root canal therapy, bone grafts, veener prep's and seats and implant placement.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Maintained monthly supply inventory
- Sinsational Whitening, Zoom and take home bleach trays
- Assisted hygiene
Education
High School Diploma -
Lynnwood High School
06-1994
Skills
Skills
- Exceptional Customer Service & Public Relations
- Professional Front Desk & Reception Operations
- Appointment Scheduling & Call Management
- Patient/Visitor Registration & Intake Coordination
- Strong Verbal & Written Communication
- Conflict Resolution & Problem-Solving
- Confidential Records Handling & HIPAA Compliance
- Data Entry Accuracy & Documentation Management
- Electronic Records Systems (EHR/EMR)
- Insurance Verification & Payment Processing
- Office Administration & General Administrative Support
- Filing, Recordkeeping & Information Management
- Team Collaboration & Cross-Functional Support
- Staff Training & Onboarding Support
- Multitasking in Fast-Paced, High-Pressure Environments
- Workflow Coordination & Process Improvement
- Organizational & Time Management Skills
- Attention to Detail & Accuracy
- Adaptability & Dependability
- Empathetic Patient & Community Interaction
Certification
- First Aid/CPR/AED certified
- Certified Dental Assistant
- HIV/AIDS Certification-American Red Cross
- Up to date OSHA/WISHA
- Kinwell PCC Training
Reference
- Reference upon request
Timeline
Clinical Front Office Trainer
Kinwell Health
08.2025 - Current
Patient Care Coordinator
Kinwell Health
06.2024 - 08.2025
Scheduled Coordinator
Bothell Everett Kids Dentistry
07.2022 - 06.2024
Dental Assistant/Patient Care Coordinator
Lake Union Family Dental
07.2018 - 07.2022
Dental Assistant
Seattle Kids Dentistry
04.2016 - 07.2018
Dental Assistant
Seattle's Best Smiles
04.1998 - 04.2016
High School Diploma -
Lynnwood High School