Andrea Emery
Traverse City,MI
Summary
Motivated and detail-oriented professional with diverse experience in administrative support, auditing, customer service, and facilities maintenance. Skilled in communication, organization, and problem-solving with a proven ability to adapt, learn quickly, and manage responsibilities with reliability and care.
Overview
6
6
years of professional experience
Work History
Purchased/Referred Care Representative
Grand Traverse Band of Ottawa and Chippewa Indians
Peshawbestown, MI
09.2025 - Current
- Verified patient eligibility for program to ensure access to necessary services
- Guided patients through application process to ensure successful submissions.
- Organizing patient information (referrals, appointments, billing statements)
- Sent accurate authorizations for services to facilitate timely care delivery
- Processing approved services for payment
- Maintained communication with patients and providers to coordinate service provision
- Ensuring authorizations and payments are completed in a timely manner
General Cleaner
Pelcher's Cleaning LLC
04.2025 - Current
- Residential
- Coordinated office administrative tasks
- Air BnB
Revenue Auditor
Grand Traverse Band Of Ottawa And Chippewa Indians
12.2024 - 01.2025
- Reviewed reports from multiple casino departments for accuracy
- Corrected errors and notified supervisors of necessary adjustments
- Utilized multiple computer programs for efficient organization and data input
- Monitored and documented progressive jackpot amounts, confirming clear gain/loss values
Gym Attendant
Grand Traverse Band Of Ottawa And Chippewa Indians
01.2024 - 09.2024
- Facilitated membership payments and maintained organized files of member information
- Supported community events to enhance facility engagement
- Maintained cleanliness of facility and equipment to provide a welcoming space
- Addressed member inquiries and provided accommodations to enhance customer satisfaction
Utility Worker
Grand Traverse Band Of Ottawa And Chippewa Indians
03.2022 - 01.2024
- Executed snow and lawn care for all gtb facilities, ensuring safe and accessible environments
- Performed painting, cleaning, and product assembly to maintain facility standards and enhance aesthetics
- Assembled desks and performed office renovations to enhance workspace functionality.
Paper Room Attendant - Bingo
Leelanau Sands Casino
11.2020 - 02.2022
- Began as paper room attendant: making even count of paper to be brought onto the floor for sales, submitting count into computer system, and helping during the session with any floor sales, in taking remaining paper and resubmitting the count to balance sales
- Managed paper count for sales, entered data into computer system, and assisted with floor sales during sessions, ensuring accurate balance of paper for transactions.
- Oversaw bingo operations, ensuring compliance with procedures, training new employees, and preparing sales reports for general manager, while recommending strategies for sales improvement.
- Covered shifts in the cage by making even money exchanges and managing different payment systems.
Education
Kitchi Minogining Tribal School
Peshawbestown, MISkills
- Patient advocacy
- Data entry
- Records management
- Database management
- Organization
- Microsoft Office Suite
- Time management
- Attention to detail
- Critical thinking
- Problem resolution
- Active listening
- Patient advocacy
Timeline
Purchased/Referred Care Representative
Grand Traverse Band of Ottawa and Chippewa Indians
09.2025 - Current
General Cleaner
Pelcher's Cleaning LLC
04.2025 - Current
Revenue Auditor
Grand Traverse Band Of Ottawa And Chippewa Indians
12.2024 - 01.2025
Gym Attendant
Grand Traverse Band Of Ottawa And Chippewa Indians
01.2024 - 09.2024
Utility Worker
Grand Traverse Band Of Ottawa And Chippewa Indians
03.2022 - 01.2024
Paper Room Attendant - Bingo
Leelanau Sands Casino
11.2020 - 02.2022
Kitchi Minogining Tribal School