Andrea Eppert
Cincinnati,OH
Summary
Caring and compassionate RBT experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
09.2022 - Current
- Supported client using principles of applied behavior analysis
- Delivered compassionate patient care, focusing on safety, comfort and emotional support
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection and anecdotal notes
- Learned specialized behavior approaches to implement behavioral strategies
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores
- Enhanced client's communication skills through the use of visual aids, social stories, and roleplaying activities
- Supported patient confidentiality in accordance with HIPAA regulations
Content Researcher
Construct-A-Lead
05.2021 - 01.2022
- Assisted in research of new construction projects
- Completed data entry tasks with accuracy and efficiency
- Outlined research findings in detailed documentation
- Verified accuracy of data entered into system to produce error-free reports
- Worked effectively in cross-functional, fast-paced environment to complete construction research tasks
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
Transcriptionist/Captionist
Rev
07.2018 - 01.2021
- Claimed projects and completed them on time
- Transcribed audio with varying qualities
- Typed and synced projects accurately and efficiently
- Adhered to strict deadlines while maintaining high-quality work, ensuring timely delivery of completed project
- Demonstrated versatility in handling diverse subject matter areas including legal, medical, technical, and business-related content
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency
Baker & Cashier
Newtown Farm Market
05.2018 - 05.2019
- Made and packaged baked goods
- Cashiered and worked in customer service
- Inspected products for quality assurance before display
- Designed appealing product displays
- Organized and maintained records, inventory and materials.
Education
Bachelor's of Psychology -
Kent State University
08.2022
Skills
- Multitasking
- Adaptability
- Active listening
- Critical Thinking
- Problem-Solving
- Attention to detail
- Data Collection and Analysis
- Skill Development
- Customer Assistance
- Applied Behavior Analysis
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
09.2022 - Current
Content Researcher
Construct-A-Lead
05.2021 - 01.2022
Transcriptionist/Captionist
Rev
07.2018 - 01.2021
Baker & Cashier
Newtown Farm Market
05.2018 - 05.2019
Bachelor's of Psychology -
Kent State University