ANDREA ESCALONA
Corpus Christi,TX
Summary
Dedicated, organized, hard-working retail worker with 14 years of experience in a retail environment and 1 year in hospitality sales. Efficient and responsive team player with excellent multitasking skills, and the ability to support multiple departments with customer inquiries and register-handling tasks as needed.
Overview
16
16
years of professional experience
Work History
Group Sales Manager
Holiday Inn Marina
Corpus Christi, Texas
05.2024 - 07.2025
- Responsible for driving revenue through proactive sales efforts.
- Developed and maintained relationships with corporate clients, sports teams, local businesses, travel agents, and group coordinators to grow occupancy and boost ADR.
- Resolved customer complaints quickly while maintaining a positive relationship between the company and customers.
- Established strong partnerships with local businesses in order to create mutually beneficial referral programs.
- Coordinate and lead site tours, and manage group bookings from lead to execution.
- Manage and grow accounts in group travel segments.
Assistant Store Manager
Bed Bath and Beyond
Corpus Christi, Texas
05.2017 - 07.2023
- Communication: Supervising and communicating with store team.
- Customer Service: Greeting customers, assisting with product knowledge, and assistant with purchases.
- Managing Employees: Hiring, coaching in the moment and discipling employees.
- Managing finances: Balancing the store payroll and budget.
- Organization: Managing the store and making it ready for next day business day.
- Leadership: Delegating task and providing instructions on store projects.
- Resolving Conflict : Handling customers or management concerns.
- Work with many bride's and college students on registries.
- Ensuring product quality.
- Overseeing inventory controls levels.
- Maintaining store performance.
- Ensuring that the company's goals are being met.
Assistant Store Manager
Big Lots
Corpus Christi
08.2009 - 04.2017
- Leads and direct activities related to truck unload, freight flow, backroom organization, and reconciliation of inventory transaction according to operational and merchandising standers.
- Establishes plans to accomplish merchandising initiatives and achieve goals.
- Ensure the store interior and exterior is presentable for next day business day.
- Ensure that price changes and signage are correctly reflective on the sales floor.
- Assist with store scheduling and payroll process on a daily and weekly bases.
- Serve as manager on duty role as needed including open and closing store operations. when serving in this role, provides leadership and direction to floor associates and ensure the store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage recovery, and cleanliness.
Education
High school or equivalent -
West Oso High School
Corpus Christi, Texas06.2009
Skills
- Customer engagement
- Problem solving
- Team management
- Customer service and engagement
- Visual merchandising
- Sales strategy
Timeline
Group Sales Manager
Holiday Inn Marina
05.2024 - 07.2025
Assistant Store Manager
Bed Bath and Beyond
05.2017 - 07.2023
Assistant Store Manager
Big Lots
08.2009 - 04.2017
High school or equivalent -
West Oso High School