Jennifer Flores
El Paso,TX
Summary
Eager and result driven young professional seeking an opportunity to continue to gain further experience and knowledge in hospitality, in hopes to continue pursuing a hospitality career. Expertise in overall hotel knowledge, catering comprehension and account management. Successful record of maximizing sales, contract understanding and attentive service.
Overview
10
10
years of professional experience
Work History
Group Sales Manager
Hotel Paso Del Norte
03.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Develop and manage long-term relationships with key accounts, including corporate, association and government clients as well as event planners, and travel agencies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
Catering Sales Manager
Hotel Paso Del Norte
01.2022 - 04.2023
- Exceeded both quarterly and annual sales goals.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Assisted in the training of new Catering Sales Manager and Executive Meeting Managers
Catering Sales Manager
WATERMARK Hotel
08.2019 - 01.2022
- Exceeded both quarterly and annual sales goals.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Restaurant Manager
WATERMARK Hotel
02.2017 - 08.2019
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Motivated staff to perform at peak efficiency and quality.
Server
Marriott Marquis
07.2016 - 01.2017
- Ensure all guest are greeted promptly and in a timely manner
- Excelled in food and cocktail menu knowledge
- Responsible for side work and setting up/breaking down sections
- Strong communication skills that allow accurate delivery of orders in a high-paced environment
- Accurately complete sales report and cash handling at the end of the shift.
Host/Server/Bartender
Hilton Gaslamp
05.2016 - 07.2016
- Greeted and provided service for business travelers in a timely manner
- Led guests through food and cocktail menu with detail
- Responsible for set up and break down of bar/sections
- Handled cash and nightly report
- Assist in stocking of supplies needed for daily shift.
Food and Beverage Supervisor
Renaissance Hotel
07.2015 - 04.2016
- Ensure all brand standards are met
- Assist with scheduling, evaluations, and performance-based promotions
- Supervise staff of approximately 15 employees
- Assist customers to ensure positive experiences and also to address and resolve guest needs and concerns
- Help train new supervisors/lead servers in the restaurant
- Drive sales by hosting multiple events working with vendors, locals, and our culinary team
- Assist in liquor and beer ordering.
Lead Bartender
Renaissance Hotel
12.2014 - 04.2016
- Create and update daily bar promotions, seasonal drinks, and wine lists
- Help train in all areas of the restaurant including bartenders, restaurant/cocktail servers, hostesses, and room service attendants
- Excelled in management responsibilities including cash handling, ordering, and stocking
- Provided service for guests at a fine dining level
- Accurately completed nightly sales reports and cash handling.
Server
Sammy’s Bar and Grill
06.2014 - 10.2014
- Excelled in a high-energy casual creole restaurant
- Led 35-45 guests daily through a locally driven menu emphasizing daily specials and promotions
- Responsible for server duties including side work and breaking down and setting up sections.
Education
Louisiana State University
Baton Rouge, Louisiana12.2014
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East Ascension High School
Baton Rouge, Louisiana05.2011
Skills
- Customer Service
- Sales Cycle Management
- Sales Training
- Customer Engagement
- Account Management
- Customer Billing
- Trade show participation
References
References upon request
Additional Information
Successfully attended and built relationships at:
M&I Americas
IMEX
CVENT Connect
Southwest Showcase
ASAE Annual MEeting & Exposition
Languages
Spanish
Native or Bilingual
Timeline
Group Sales Manager
Hotel Paso Del Norte
03.2023 - Current
Catering Sales Manager
Hotel Paso Del Norte
01.2022 - 04.2023
Catering Sales Manager
WATERMARK Hotel
08.2019 - 01.2022
Restaurant Manager
WATERMARK Hotel
02.2017 - 08.2019
Server
Marriott Marquis
07.2016 - 01.2017
Host/Server/Bartender
Hilton Gaslamp
05.2016 - 07.2016
Food and Beverage Supervisor
Renaissance Hotel
07.2015 - 04.2016
Lead Bartender
Renaissance Hotel
12.2014 - 04.2016
Server
Sammy’s Bar and Grill
06.2014 - 10.2014
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East Ascension High School
Louisiana State University
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